Someone is using my business account for a fake promotion. I run After School Kid, user...

GetHuman1615372's customer service issue with Instagram from November 2018

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21303 similar
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0 following
Help with my Instagram issue
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GetHuman1615372's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1615372 will want to follow the link below to head to their help center. We will check on GetHuman1615372 later to make sure it's all set or try to help escalate.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1615372's own words
Someone is using my business account for a fake promotion. I run After School Kid, user name @afterschoolkid*. I promote kids activities in Nottingham UK. This promotion is for fake trainers at ** euros (the make is Vans). I realised this when I could see all of the 'like' this promotion was getting. I can click on the promotion and it's under my name (afterschoolkid*). This is NOT me and I did NOT set this promotion up! How do I stop this? I've tried deleting the promotion but can't get to the back end of the ad. I have changed my passwords and set up * factor notification, the ad is still running and I need this stopping. The link is for www.streetfootwears.club - This a reported SCAM website. I need this stopping please.
GetHuman1615372 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1615372
Nov 24th, 2018 - 10 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 21303 others
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Timeline
GetHuman1615372 started working on this issue
Nov 24th, 2018 7:47am