Instagram Customer Service Issues

When I opened my Instagram app, I was surprised to find myself logged out. Assuming there was an update, I tried to log back in but was informed that my password was incorrect. Using my boyfriend’s phone, I discovered that my username had been changed from “wilderness_barbie” to “rory_5garret”. Upon checking my email, I found a message stating my password had been altered. Following the instructions to reset my password, I received an email with a new username, “Kelly.Campbell.[redacted]”, making me feel like I had a new Instagram account created for me. Despite trying my old username and the hacked one, neither were recognized, even though the “rory” account remained active. I'm confused about how this could have happened and worried my account may be lost forever. I'd appreciate any assistance.

I have reached out several times today regarding my hacked Instagram account. I feel like I am being ignored. I dealt with this issue yesterday, and all I want is to regain access to my account. I completed the photo verification and email steps, but the hackers have changed the username, email, and phone number associated with the account. It was previously "cheyanne.photography" and now it's "kennith39harl." My phone number linked to the account was [redacted], and my email was [redacted]. Please, I am begging for your assistance. I simply want to recover my account. It is disconcerting that someone could so easily alter my information and access all my contacts. I am willing to do whatever is necessary to reclaim my account. Please help me in this process. Cheyanne K.

On November 3, [redacted], I was unexpectedly logged out of my Instagram account for alleged breaches of the platform's Terms and Community Guidelines. This is a misunderstanding as I have always complied with Instagram's rules. I have made numerous attempts to regain access to my account without success. The reason behind the account disablement remains unknown to me, but I am determined to resolve this matter. My Instagram username is @madisonheberlie and my contact email is [redacted] Any assistance in recovering my account would be greatly appreciated as I believe this is an error.

Five years ago, I set up an Instagram account that grew to over 1k followers. After deactivating it, I attempted to log back in two days later, only to be greeted with a "user not found" message. Despite my efforts to recover the account through various means, it seemed to have been permanently deleted, which I find hard to believe. I tried reaching out to Instagram through Facebook and even considered paying a hacker $[redacted] to retrieve my account. I have been emailing Instagram for over a month but have had no success. The system indicates there's trouble logging in, yet I can't find a way to recover my account. Your assistance would be greatly appreciated.

I have recently had three of my Instagram accounts disabled within a few days, and I am certain I have not violated any terms of service. I am concerned that my accounts may have been hacked, and I am especially worried about my business account "thrillkitten__" as it is impacting my income. Despite reaching out to Instagram, I have not received any assistance. The second account "thrillkitten__2" contains important photos, and the potential loss is distressing. The third account is less significant to me. I am feeling overwhelmed and confused by this situation and would appreciate any help resolving it promptly.

I have been using my Instagram account since [redacted] without any issues until now. Last Wednesday, my account was disabled for "impersonation," a problem I have never encountered before. I reached out to Instagram multiple times, explaining that it was a mistake and providing my ID and a piece of mail as proof of ownership. Despite submitting the requested photo with the code, my full name, username, and face visible, Instagram did not assist me in regaining access to my account. I am feeling frustrated as I have worked hard over the years to build up my followers and am now unable to use my account. I have emailed Instagram expressing my confusion and desire to resolve this issue promptly. I would appreciate your help in enabling my account once again. Thank you for your assistance and prompt attention to this matter.

I recently had my Instagram hacked and despite my efforts to reach out to Instagram support, I have not received any help. My account was deleted, which is particularly frustrating as a high school senior preparing to go to college. Losing my 1,[redacted] followers and the connection with my peers is disheartening. I managed multiple accounts for school and personal use, but now unable to access my fake Instagram where I keep in touch with friends. I tried creating a new account but faced issues. When I attempted to log back into my fake account, I encountered a continuous error message. Despite trying to reset passwords, I still can't regain access. Although my friends can log in, I am unable to. I am reaching out desperately, hoping to recover my Instagram account soon.

Hello, I am having difficulty ensuring the safety of my Instagram account under the username korneliaa.a. Recently, I experienced a hacking incident where I was unexpectedly logged out and had to regain access to my account. To compound the issue, today I discovered that my account has been deactivated. Despite my efforts to maintain a private profile and refrain from posting inappropriate content or using third-party apps for engagement, my account remains inaccessible. I have already reported the problem and followed the necessary steps to recover my account. Reinstating my account is crucial as it holds cherished memories captured in photos and highlights. I suspect someone may have maliciously reported or blocked me. I am eager to resolve this issue and continue using Instagram as a means of communication and sharing moments with my friends. Any assistance in recovering my account would be greatly appreciated. Thank you for your attention to this matter. Best regards, Kornelia Gozdzik

Please shut down the account for #jessejamesmelton immediately. This is our 10-year-old son, who we recently adopted privately through CPS. The biological mother, Kimberly (Melton) Garcia, and the biological sister, Jessica Melton, are not allowed near him due to restraining orders, which include taking down this Instagram account. Although they removed photos, the account still exists, causing distress to our son. I will provide the restraining orders if needed. Instagram was notified before, but the account persists, constituting criminal activity. If not resolved promptly, I will inform the court as instructed by a San Bernardino County Superior Court Judge. I urge Instagram to take action today and will relay any response to the court. Please contact me at your earliest convenience. Thank you. Shannon Wilson

I am currently unable to access my Instagram account. It was disabled due to alleged violations of guidelines, which I refute. My name is J.B. and I own the personal brand JayPing. Recently, I was made aware of a scam involving someone using my photos to sell drugs on the account SudamJayping19. I reported this fraudulent activity and provided my identification to Instagram. This issue of impersonation has been ongoing for 6 months. I am associated with respectmyregion.com and have faced such problems before. My reputation and brand, JayPing, are suffering due to these imposters. I have repeatedly contacted Instagram to restore my disabled account "therealjayping" and another personal account. The @respectmyregion account was also affected. Reclaiming these accounts is crucial to the survival of my legitimate business. Your assistance in restoring these profiles is greatly appreciated.

I am inquiring about a trademark infringement issue in relation to the use of the term "Olympic City USA". The City of Colorado Springs holds a trademark agreement with the United States Olympic Committee regarding this term. Recently, an Instagram account with the username "olympiccityusa" was brought to our attention, leading us to notify the USOC, who then submitted a complaint. The complaint, submitted via Instagram's form, was successfully processed, resulting in the removal of the account. Unfortunately, the username "olympiccityusa" has been permanently blocked, preventing its use by either the USOC or the City. We are seeking assistance in restoring access to the account username. Best regards, J. Hollmann City of Colorado Springs Communications Marketing Specialist

Hello, my name is Taylor. I am reaching out regarding my Instagram account, @biggestmess. It appears that I am facing some sort of blocking issue when it comes to liking posts. I find myself being blocked repeatedly even though I am not engaging in spam-like behavior, nor do I like an excessive amount of posts. This issue initially arose when I was exploring my feed and liking content as I came across it. However, now I am getting blocked after only liking one post. I want to clarify that I am not using the like feature in a spam-like manner, and I am not excessively liking posts from a single user. I kindly request your prompt assistance in resolving this matter. Thank you.

My Instagram account "chaya_itzkowitz" is linked to my Gmail. This morning, I received several suspicious emails to my AOL account regarding password reset requests. After clicking on one of them, a new Instagram account with a different username was created. I am unable to access my original Instagram account as it is no longer associated with my Gmail. I have reached out to Instagram multiple times via email, but I have not received any helpful responses. I need assistance as I am unable to log in or make any changes to recover my account.

Hello, I am writing to address an issue with my deactivated order. I was instructed not to send instructions to the community, which I fully understand and respect. However, when attempting to return the order, I provided my photo with the specified code several times but received no response. I want to assure you that I have not violated any brand copyrights. All the photos I share on my profile are genuine and do not infringe upon the rights of any well-known brands. I believe this deactivation may have been a mistake due to a technical error. I kindly request your assistance in resolving this matter and reactivating my order. I am confident there has been a misunderstanding, as I have always been compliant and respectful of your community guidelines. Thank you for your prompt attention to this issue.

Dear Customer Service team, I recently found out that my order at @shine.bright.like.a.diamond.f has been deactivated due to reasons I am unaware of. I have been trying to reach out multiple times to return the order by sending a photograph with the code as requested, but unfortunately, I have not received any response. I want to reassure you that I have not violated any copyright laws by posting authentic photos on my profile. I believe there might be a misunderstanding. Kindly assist me in resolving this matter and reactivating my order. I am confident there has been a mistake with my account as I have not infringed on any community guidelines. Thank you in advance for your prompt attention to this issue.

My account was compromised. The previous username was _celenie_weenie_ and now it's been changed to zukusfrankie along with the email. Despite not seeing any malicious activity, my photos and tagged images are still accessible. I have not shared my login details with anyone and am unsure of the perpetrator's identity. My phone number remains linked to the account for verification. Attempting to regain access via my iPhone has been challenging due to the altered email. I have not received any notifications about the email change. Creating a new account to locate the original poses difficulties with login links redirecting and unrecognized emails. This account holds sentimental value from high school to my current life events, including my pregnancy. Concerns arise about the potential misuse of personal details linked to the account. Urgent assistance is sought to reclaim my cherished Instagram with years of memories.

I am located in the United States and recently discovered that my Instagram account was hacked. The former username was @_celenie_weenie_ and the previous email associated with the account was [redacted] The hacker has changed the email and username to @zukusfrankie, but hasn't seemed to use the account yet. However, my photos and tags are still there. I did not share my account details with anyone. My phone number ([redacted])-[redacted] is linked to the account, verifying my ownership. I have an iPhone and tried to regain access following guidance for iOS devices, but I can't as the email was changed. I worry about the hacker accessing personal information. I value this account for its sentimental memories from high school to my current life, including my pregnancy. It's distressing to be locked out. Instagram, please assist me in reclaiming control of my account.

I am still missing the Instagram story music option, question stickers, emoji slider, polls, and other new updates. Despite reaching out to Instagram multiple times, the issue remains unresolved. I have tried updating the app, restarting my phone, and reinstalling Instagram, but nothing has worked. Username: gracie_._04 Email: [redacted] I would appreciate a prompt response.

Dear Instagram Team, I am reaching out to explain the situation regarding the loss of my phone on the train while returning from a friend's house. The device had no passcode since it was recently purchased, and my account @bigupuk was logged in at the time it went missing. It appears that posts were made from my account after the loss, resulting in its closure. I have always taken care of my page and treated it well to prevent such incidents. I kindly request the reactivation of my page, promising to promptly remove any posts that could be considered offensive. I am committed to being more mindful of my content and peers in the future. I would greatly appreciate a second chance from the Instagram team. Thank you, Instagram User

My Instagram account was hacked three weeks ago, and the hacker changed my username, login, and password. Family members alerted me that someone even posted that I received money, which was not true. After checking my bank account, I realized my paycheck was gone. I am devastated and unable to do anything for Thanksgiving. To make matters worse, the hacker called Eugen is posting false information on my account. I desperately need to recover my account as it holds all my children's photos from when they were babies. My Instagram username is Shawtylow15, and my name is Keren Alicea. Please help me report this person and regain access to my account. Thank you.