I opened Instagram on Monday, November **, ****, to see that I had been logged out. Upo...

GetHuman-mollyeh's customer service issue with Instagram from November 2018

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The issue in GetHuman-mollyeh's own words
I opened Instagram on Monday, November **, ****, to see that I had been logged out. Upon trying to log back in, an error message popped up saying that my account had been disabled for violating instagram’s terms or guidelines, even though I know I did not violate anything. I filled out the appeal form and received an e-mail asking that I confirm my identity by sending a picture of myself holding a piece of paper with a *-digit code on it. I followed all of the instructions for the photo and sent it, but then got another e-mail saying the photo was inadequate. I sent another one, but the next e-mail I received said that they were unable to continue processing my request because my photos were not adequate for verification of my identity (even though I followed all of the instructions). I filled out the appeal form so many times after that, and sent so many verification photos, but I stopped receiving e-mail replies from Instagram support. I still can’t log into my account, which contained hundreds of my important pictures and almost *** followers. It would really upset me to lose this account, as it means so much to me. Today is Friday, November **, which means that four days have passed with no luck. I just want my account back one way or another.**username: mollymo***full name: Molly Howard
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Customer service issue
Reported by GetHuman-mollyeh
Nov 24th, 2018 - 10 mons ago
I have an issue with Instagram too
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Seen by 2 customers so far
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GetHuman-mollyeh started working on this issue
Nov 24th, 2018 1:55am