my facebook account that has my page on it has been disabled. My instagram is still lin...

GetHuman1539995's customer service issue with Instagram from November 2018

Help with my Instagram issue
The issue in GetHuman1539995's own words
my facebook account that has my page on it has been disabled. My instagram is still linked to this. I have tried to unlink it but cannot. I have also tried to go back to a personal account so i can unlink this, I cannot go back to a personal account because instagram thinks ads are still running. There are no current ads being promoted. My last add finished * days ago but didn't use all the budget because its unlinked from facebook so when I try to switch back to personal account I get a message that says please stop promotional posts before switching back to personal account. but then whenever it tries to do this it can't . All I would like is for it to disconnect from this facebook page and let me add another
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Customer service issue
Reported by GetHuman1539995
Nov 11th, 2018 - 3 mons ago
I have an issue with Instagram too
Seen by 2 customers so far
Similar issue to 19859 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman1539995 started working on this issue
Nov 11th, 2018 2:27pm
GetHuman1539995 indicated the issue is not fixed yet.
Nov 11th, 2018 2:29pm