hello** i own * accounts (one for my art clients @eabpaintings and one which is my pers...

GetHuman1522972's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1522972 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1522972 can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1522972's own words
hello** i own * accounts (one for my art clients @eabpaintings and one which is my personal one @eab * formerly @eaburgo) and @bahiatheweimi of my dog. All * accounts were hacked yesterday. The @eabpaintings account works again, but the other * have been taken over possibly from a Russian account. Someone changed the email and has changed my instagram handle. **Attached are the same images I have already sent to you. You will see, that i am on all of my pictures (similar to the @eabpaintings account). Please help me, someone has taken it over. My daughter helped me find the account through the hashtag I used (*eaburgo) and found a picture where I was tagged on (the handle name had changed).***From the attachments you see the hackers with the new names @nuadaradhalle stole my private account @eab(previously eaburgo) and @mnemathhugifyn stole my @bahiatheweimi. *Also enclosed see the hackers email to get into my account.**I continuously tried to revert the changes the hacker made after receiving Instagram messages with notices to revert with the passwords.. but, nothing worked**Please note: I have * emails: *****@***.com and *****@***.com! **For the last ** hrs have been continuously trying to get constructive help, but repeatedly get automated messages from Instagram. It is crucial I get my Instagram accounts back. Hope u can help. Thank you for you assistance and kind regards,*Eugenia A. Burgo*hello** i own * accounts (one for my art clients @eabpaintings and one which is my personal one @eab * formerly @eaburgo) and @bahiatheweimi of my dog. All * accounts were hacked yesterday. The @eabpaintings account works again, but the other * have been taken over possibly from a Russian account. Someone changed the email and has changed my instagram handle. **Attached are the same images I have already sent to you. You will see, that i am on all of my pictures (similar to the @eabpaintings account). Please help me, someone has taken it over. My daughter helped me find the account through the hashtag I used (*eaburgo) and found a picture where I was tagged on (the handle name had changed).***From the attachments you see the hackers with the new names @nuadaradhalle stole my private account @eab(previously eaburgo) and @mnemathhugifyn stole my @bahiatheweimi. *Also enclosed see the hackers email to get into my account.**I continuously tried to revert the changes the hacker made after receiving Instagram messages with notices to revert with the passwords.. but, nothing worked**Please note: I have * emails: *****@***.com and *****@***.com! **For the last ** hrs have been continuously trying to get constructive help, but repeatedly get automated messages from Instagram. It is crucial I get my Instagram accounts back. Hope u can help. Thank you for you assistance and kind regards,*Eugenia A. Burgo

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Instagram

Customer service issue
Reported by GetHuman1522972
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 19663 others
0 customers following this

Timeline

GetHuman1522972 started working on this issue
Nov 9th, 2018 6:11am

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