Our account @polydron*uk was last accessed on **rd March* the lady who ran the account...
GetHuman1346743's customer service issue with Instagram from October 2018
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Help with my Instagram issue
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GetHuman1346743's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1346743 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1346743 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
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Before contacting them, items GetHuman1346743 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1346743's own words
Our account @polydron*uk was last accessed on **rd March* the lady who ran the account (Louise Hinson) left the company with no handover period. We are now unable to access the account* post and make changes as we do not know the password.*The email used to set up the account was *****@***.com . *We have had no previous usernames. The account would of been accessed * registered on an iPad.*I have checked our business Facebook and the accounts are linked and the following information is available: ** Email: *****@***.com**Phone: ***************Is there anyway that we can verify our account to regain access? We would like to transfer the page to a business account once we re-gain access.**Thanks for your help.
GetHuman1346743 did not yet indicate what Instagram should do to make this right.
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