Hi Instagram Support,**I am Creative Director of womenswear label Jasmine Chong, we lau...

GetHuman1219792's customer service issue with Instagram from September 2018

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The issue in GetHuman1219792's own words
Hi Instagram Support,**I am Creative Director of womenswear label Jasmine Chong, we launched in New York Fashion Week in February of ****, and have been in business since and showing at NYFW. We have been featured in Vogue, WWD, ELLE, NYMag,and Harper's Bazaar and have appeared on red carpets such as Tribeca Film Festival. **This past NYFW, we were recently the victim of impersonation*mistaken identity -- multiple individuals attended a NYFW show they believed was ours, and we were shocked to receive many tags (I have screenshots I can share). We later learned that the new company holding their debut show (@jasminefashion******) reached out to our contacts*followers and allowed attendees to believe they were attending the Jasmine Chong show. **We released a statement and apologized to attendees who thought they were attending our show, and clarified that we were in fact not showing this past season. However, you may imagine how alarming it is to be mistaken for another fashion brand. For this reason, I would be so appreciative if Instagram could grant our request for verification as we believe this would help us clear current and future confusion for our clients and followers. **Thank you so much for considering this request!**Warmly,**Jasmine
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Customer service issue
Reported by GetHuman1219792
Sep 27th, 2018 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman1219792 started working on this issue
Sep 27th 9:15pm