Instagram Customer Service Issues

Hello, I am Alex Sklar, the Lock Haven University Women's Volleyball Graduate Assistant. Our university's Director of Sports Information has requested us to clean up our old social media accounts. There is an old Instagram page for volleyball that we would like to have removed. This page does not accurately represent the university, and we want to maintain a consistent brand and image. We aim to have just one Instagram account to avoid confusion among our fans and potential students. The account we wish to deactivate is "lhu_volleyball," and our official team account going forward is "lock_haven_volleyball." Thank you for your assistance. Regards, Alex Sklar

I am the current Youth Pastor at Medway Church overseeing the "Medway Students" youth group. We are working on creating a Youth Group Instagram Account with that username. Our former youth pastor, Jim C., who initially set up the account, is willing to assist us, but he does not have access to the email associated with the account as it was a "Medway Church email address." He is unable to reset the account password. I am seeking assistance to recover this account without inconveniencing Jim further as he has left his position. Any help in resolving this issue would be highly appreciated. Best regards, Matt B.

I encountered some problems with my Instagram account, leading me to log out. Unfortunately, I am now unable to log back in, not only to my account but to any accounts on my iPhone 8. I faced a similar situation in the past where logging in through my Facebook account helped, but not this time. Even after trying to reset my password, the issue persisted. As suggested on a website, I opted to temporarily disable my account for six hours, hoping that would solve the problem upon reactivation. However, when I attempted to log in again, my account seemed to have vanished. Subsequently, I had to create a new account using my phone number and previous username but could not use my email address. Trying to access this new account on my device using various methods failed to yield results. I resorted to resetting my device, but to no avail. I am at a loss as to why this issue persists and am without further solutions.

Hello, I'm harshitha kondepati. My email address is [redacted], and my user id is harshithakondepati. I haven't logged into my account for almost one and a half months due to exams and spending too much time on Instagram. Today, when I tried to log in, I couldn't access my account because the email address and phone number linked to it have been changed by someone unknown to me. Upon investigating, I found an email from Instagram on August 27th stating that my email had been changed to [redacted], which is not my information. Despite no unusual activity like posts or deletions, I can confirm that I am the rightful owner. I'm willing to provide any necessary proof of my identity. Please assist me in recovering my account.

Hello, I have a few inquiries. I manage multiple accounts - my personal page and three business pages. I frequently submit photos for resharing, but I received a message from someone saying they can no longer reshare my photos. My accounts are set to public with resharing to stories enabled. I am unsure if there is a resharing button for feeds that I might be missing. Can you confirm if there is one? Additionally, I recently joined the beta program and can share music on my business pages' stories, but this feature is still not available on my personal account for some reason, although it's the only account I need it for. My app is up to date with all the latest updates. How can I resolve these issues? Your assistance would be appreciated.

Hello, I am seeking assistance in restoring my Instagram account "kevin_del_brotto," which was disabled yesterday. This account is vital to my professional engagements within the fashion industry and daily life. I suspect the disabling may be due to some revealing images, although they do not show explicit content. I am committed to abiding by the platform's guidelines moving forward. Thank you for your attention, Instagram team. Sincerely, Kevin

My Instagram account was hacked, and although I changed the password, I am unable to access it without a security code. Despite providing the correct email address, I have not received the code. The forms on Instagram's help website only result in password reset emails, which do not provide the needed security code. I completed the necessary forms for hacked accounts but have not received the required code. I am requesting that Instagram send me the security code promptly to regain access to my account.

I came across an advertisement for a mini camera for sale on your website. Even though the ad is no longer available, I went ahead and placed an order assuming it was safe because it was on your platform, which I trust to vet advertisers. Unfortunately, I lost $[redacted] to a charge from A1A Pet Sitters on my credit card. I am hopeful that I can be reimbursed for this loss, as reputable sites ensure customers receive the products they order. Thank you for your attention to this issue. - P.M. [redacted]. [redacted] N Miller Rd #[redacted], Buckeye, Arizona [redacted]. Thank you for your assistance.

On 11/2/[redacted], I temporarily disabled my Instagram account with the email address [redacted] and username omarkwedar. I now face an issue where upon trying to sign in with the same email, I receive a message that the username is not found. If I attempt to sign up with the email, it mentions that there is an account associated with it, with details attached below. I also received a message from Instagram with my username and email address as mentioned in the attachment. I am seeking assistance to reactivate my temporarily deactivated account that I have had access to for over 3 years. I have provided some unique details that only I would know to verify ownership of the account. The account was accessed from various devices including a Samsung Galaxy Ace 3 (S7272), Samsung Tab 2 10.1 (P5100), Instagram App for Windows 8.1, Infinix Zero 2 (X509), Samsung Galaxy Note 5 (N920C), and briefly from an iPhone 6. I used to connect the account through my Facebook account before accidentally changing it to another. Additionally, I had enabled Two-Step Verification on my mobile number +[redacted]62. I also recall changing the username to omar.m.salah and omarsalaheldin_.

My Instagram account was hacked last week, and someone is impersonating me, posting inappropriate content. Despite my attempts to report the account multiple times, it has not been taken down. The current content is not mine, and I urgently need my account restored. There are photos of my younger siblings that I need to retrieve, and my followers should not be exposed to the fake posts. I received a notification on 9/6 that the account was removed after reporting it as spam, but the issue persists. The imposter account is kendrick_3701_hunter, not me. I want the hacker's content removed immediately and my original content preserved upon regaining access to my account.

Hello Instagram team, I have been enjoying using the app, but I have encountered an issue with my Instagram story. I am unable to access the 'Questions' feature in my story, which is quite frustrating. I have attempted various troubleshooting steps, such as deleting and reinstalling the app and restarting my phone, but the feature still eludes me. Interestingly, the 'Questions' feature works on my other accounts, but since this particular account is important to me, it is disappointing not to be able to utilize this feature. I would greatly appreciate any assistance you can provide. Thank you, Nina

My Instagram account was hacked on Friday, September 21, [redacted]. I couldn't log in. My username was cyust and the email was [redacted] Feeling lost, I created a new account as carenyust to investigate. While checking my mom's account, I saw my profile under the name nasidaclare. Someone else controlled my page and pictures. Furthermore, someone else is now using my username cyust for a private account. I tried seeking help for my hacked account, but nothing happened as the new account appeared okay. I removed the new account for clarity but I'm still struggling to recover my original profile with all my pictures. When I attempt to sign in with my old username, the person using cyust gets the emails. There are two potential hackers: one controlling my profile as nasidaclare with my pictures, and the other using my username Cyust. I deleted the new account under carenyust I created briefly. How can I regain access to my original page, full of pictures of my children, which is currently in a stranger's hands.

Hello, I am encountering issues with two of my Instagram accounts. I keep receiving notifications claiming I am engaging too quickly, resulting in a 24-hour block from "liking." Despite ensuring I adhere to the limit by waiting 7 seconds between each action, the problem persists daily for the past 10 days. I believe there might be an underlying issue with these accounts, as I am certain I am not in violation of any guidelines. The accounts affected are: bonecrusher.and.harambe and bettycupcakesthesluttypug. I kindly request your assistance in investigating these accounts to identify and resolve any potential issues. Thank you for your support. Best regards, Kim K. [redacted]

Hello, my name is Jake A. and I recently obtained my Registered Nurse license in Ohio. My account was hacked a few years ago by someone in Russia, and despite my efforts, I haven't been able to regain control. The hacker altered the email, password, and phone number linked to my account. The content being posted on my old Instagram, including images of drugs and women in swimsuits, is impacting my job search as potential employers have questioned me about it. I have previously reached out to your team without a response, which is frustrating. I urgently need assistance either deleting the account or recovering access. The account username is jabooody2. This situation is causing significant disruptions in my personal life, and I am disappointed by the lack of customer support provided by your company given its resources. My email is [redacted], and my phone number is [redacted]. If necessary, I am willing to visit the headquarters if my concern is not addressed promptly.

My art accounts keep getting reported and deleted on Instagram, even though I don't believe my art violates any of their policies. It seems like someone is targeting my account, as there are many similar accounts that don't face the same issues. I'm trying to establish a business selling art prints and reach a wider audience, but my account keeps getting taken down quickly. Instagram should allow art to be showcased without fear of deletion and should provide clear notifications when an account is blocked or banned. The lack of communication on this issue is frustrating. I'm unable to post pictures for days, and then my account is suddenly deleted without any explanation. I wish there was a way to appeal or address these reports more effectively. I just want to share my art with a supportive community on Instagram and continue to engage with my followers without the constant fear of being reported. Artistic expression, especially for business purposes, should be protected as long as it is not offensive.

Hello, my name is Jake A. and I recently attained my Registered Nurse license in Ohio. Unfortunately, my Instagram account was hacked a few years back, and despite several attempts, I have been unsuccessful in recovering it. The hacker altered the account details and has been posting inappropriate content that is now affecting my job prospects. The account username is jabooody2. I have reached out before without any response, and I am frustrated with the lack of customer support for such a profitable company. I urgently need assistance in either deleting the account or recovering it. It's causing personal issues, and I cannot afford to have this situation continue. I can be contacted at [redacted] or [redacted]. Thank you for your prompt attention to this matter.

I had trouble accessing my Instagram account yesterday as my password was not recognized. After requesting a password reset, I received two emails, one in English and the other in Arabic. I refrained from clicking the link provided due to suspicions raised by the address "Hacker Way" appearing on the Instagram email. The English email: Hi catlainabartel, We received a request to reset your Instagram password. Reset Password Ignoring this message will keep your password unchanged. If you did not initiate this request, please inform us. © Instagram, 1 Hacker Way, Menlo Park, CA [redacted] Sent to [redacted], intended for catlainabartel. Incorrect account? Unsubscribe. The Arabic email: Greetings catlainabartel, It seems you are experiencing login issues on Instagram. We are here to assist you in regaining access to your account. Login as catlainabartel You can also reset your Instagram account password. Do not wish to receive similar emails from us? Let us know. © Instagram, 1 Hacker Way, Menlo Park, CA [redacted] This message was sent to [redacted] and directed to catlainabartel. Is this not your account? Remove your email from this account.

I reported a fake account on Instagram that was pretending to be me. Unfortunately, Instagram ended up deleting my real account "sop_pap" instead of the fake one "sofakii17". I can no longer log in. I am requesting Instagram to restore my account and remove the fake account posing as me. My details are as follows: Sophia Papageorgiou from Greece. Contact me at [redacted]

Hello, I'm Carla Cook, also known as cook_carla on Instagram. I've encountered an issue with my account email. The email associated with my account is no longer valid due to the closure of the server Care2.com. I attempted to update it to [redacted], but for some reason, the platform reverted it back to [redacted] Unfortunately, I no longer have access to the wildmail email as the server no longer exists, and my Portuguese phone linked to the account is no longer valid since I've relocated to Taiwan. Restoring access to my account is crucial for me to stay in touch with my boyfriend back home. I kindly request prompt assistance to resolve this matter. Thank you.

Subject: Urgent: Instagram Account Hacked Dear Support Team, I recently received an alarming email notification on September 29, [redacted], at 18:44 informing me that my Instagram account email had been changed to [redacted] Despite my attempts to respond immediately, I have not received any further communication. It appears that an unauthorized individual has gained access to and modified my account belonging to Olivia Dichiera. The email associated with the account has been altered, preventing me from resetting my password or receiving verification codes. Unfortunately, the link provided to reverse these changes is malfunctioning, displaying an error message. The hacker briefly changed the account name to 'instagrammer' before reverting it back to the original name. While they have not made any additional changes, I believe it is crucial to have this account permanently deleted since I no longer use it. The profile picture features three women, with one prominently wearing bright orange pants. I urgently request your assistance in resolving this issue promptly, as I am unable to rectify it myself.