Hello!**My sister's Instagram account has been hacked. You can clarely see it on the ad...

GetHuman1088951's customer service issue with Instagram from September 2018

7 views | 12078 similar | 0 following
Help with my Instagram issue
GetHuman1088951's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1088951 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1088951 can let us know if they help or not.
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The issue in GetHuman1088951's own words
Hello!**My sister's Instagram account has been hacked. You can clarely see it on the adress on screenshots.**Can you guys help us to get back this account, or delete it imediately so she doesn't need to care about this anymore? **We have godt the pictures from the account, but if you guys do accomplish to get back the account without deleting it, we will be glad. **The hacker changed the name to reilden****ed**** and changed the email adress so we didn't get the reset password email to the original email adress, because that was transferred over to a new account called nordvikguro witch was made by her because she wanted clarely just to delete the "hacker account". **We have reported the account that got hacked, and hope you guys can help us.**Ruben

GetHuman1088951 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman1088951
Sep 4th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 12078 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman1088951 started working on this issue
Sep 4th, 2018 10:52am
GetHuman1088951 indicated the issue is not fixed yet.
Sep 4th, 2018 11:53am
GetHuman1088951 indicated the issue is not fixed yet.
Sep 4th, 2018 11:54am
GetHuman1088951 indicated the issue is not fixed yet.
Sep 4th, 2018 11:55am

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