Instagram Customer Service Issues

I've noticed that the hashtags in all my posts are being blocked, which is affecting the visibility of my pictures. I rely on hashtags to reach a wider audience and grow my following, and there is no inappropriate content on my page. Instagram, with its millions of users, lacks direct customer service support, unlike companies like Visa and MasterCard. It's frustrating that there is no way to communicate with Instagram about this issue directly. I have tried all available options to resolve the ban but haven't received any response. It seems that Instagram prefers to avoid direct interaction with users who contribute to the platform. If anyone has advice or suggestions on how to address this, I would appreciate it.

To the concerned party, I recently received an email indicating a password change request, followed by confirmation of the password change, all sent to an alternate email account. Upon realizing this and attempting to access my account, I discovered that my login credentials had indeed been altered without my authorization. According to a friend who checked, my username has been modified to "lin3_iss__450accoln_" from the original "jas.marieee". I am seeking assistance in restoring my account to its original state. Sincerely, Jasmine

Hello, my name is Christian, also known as casualchris7 on Instagram. I am reaching out for assistance regarding a recent mishap with the Archive feature on my account. Approximately a month ago, I mistakenly deleted around a dozen photos, believing they would be safely stored in the Archive for later retrieval. Sadly, I misunderstood how the Archive functions, resulting in the permanent loss of several photos. I understand this was a small oversight on my part, but I am hopeful that there might be a way to recover these deleted photos from a backup archive. Any help in this matter would be greatly appreciated. Thank you for your attention to this matter. Have a wonderful day. Christian

I am experiencing difficulties accessing Instagram on all my devices suddenly. When I attempt to log in on my laptop, I receive an error message even though I am connected to wifi. I can navigate other websites without any issue, only Instagram is affected. Logging in on my phone displays an incorrect information error and prompts me to check my service. Even trying to log in through Facebook is unsuccessful. I am currently locked out and unsure of the cause of this issue.

My Instagram has been acting strangely today. I have never encountered any issues before, but after posting a question on my story, things went wrong. I can't load my activity, edit my story, or make any changes to my account. Even changing my password is not working. I've tried logging in from different devices to rule out a problem with my phone, but unfortunately, the same issues persist. I have attempted to delete the app and restart all devices, but the problem remains. I am worried about being hacked and want to keep my account, email, and phone number secure. Your assistance in resolving this matter would be greatly appreciated.

Hello, My sister’s Instagram account has been hacked. You can clearly see the address in the screenshots attached. Could you please assist us in recovering the account or deleting it immediately so she doesn't have to worry about it anymore? We have copies of the pictures from the account, but if you are able to regain access without deleting it, we would appreciate it. The hacker changed the name to "reilden31__ed__11" and the email address, preventing us from receiving the reset password email to the original address. The email was transferred to a new account named "nordvikguro," which she created to remove the hacker's account. We have already reported the hacked account and are hoping for your assistance. Thank you, Ruben

It has been six weeks without a response! Someone keeps reporting and bullying me, can you ban them from my page? My account, @tia_mendez, has been disabled, and I need it restored as this is my business. I have not violated any terms or standards. I ensure no nipples or genitalia are visible in my posts. This has occurred three times, and after verifying my identity, you restored my account with an apology before. I have diligently grown this account over two years to over [redacted],[redacted] followers. This is my only source of income, crucial for starting my lingerie business. Kindly restore my account and provide an explanation promptly. Also, please consider verifying my page with a verification badge to prevent future issues. Thank you, Samantha B. (username: @tia_mendez)

My account has been compromised, and I am struggling to regain access. Despite following the steps in the Help Center, the hacker altered all of my contact details including my previous username, email, and phone number. This situation has left me unable to log in, and I am in urgent need of assistance. I am counting on your support to resolve this issue. I am willing to provide any necessary evidence such as my former email address, previous phone number, and the presence of my posted pictures in my camera roll. Please assist me in recovering my account, possibly by resetting the password. Your help in this matter would be greatly appreciated.

Upon returning to my Instagram account following a brief hiatus, I was surprised to find that my username was unrecognizable. After creating a new account and locating my profile, I attempted to log in with the updated username but discovered that the password had been altered, along with the email address for password recovery. Contacting the individual who accessed my account yielded no response. Despite reaching out to Instagram multiple times without success, I failed to find assistance through the Instagram help center. Notifications about alterations to my username and password were found in my emails; however, I discovered them belatedly, and the provided links were ineffective due to the hacker's modification of my email. I am eager to regain access to my account.

I recently reported an account for impersonating me, and shortly after, my own account was disabled for the same reason. Despite providing proof of my identity, Instagram has not sent me the promised email for days. I am aware that they may not respond promptly, but I am determined to recover my account (@itzbrookeangel). I am reluctant to create a new account and hope to resolve this issue as soon as possible. Thank you.

My account was hacked on Monday, August 13th, and despite my persistent attempts to resolve the issue, I still don't have access. I am frustrated by the lack of support from Instagram. The hacker has taken control of my account, changing my email, username, and password. I am worried about the pictures on my account being misused. My original username was missmagsacutie, now it's alsaziusjolene. I've attached a new screenshot to prove the account exists but is under someone else's control. I registered years ago, possibly using [redacted] or [redacted] My phone number was [redacted], and I used a Galaxy S6. It's distressing to know that the hacker is using my pictures. Please assist me in getting my account back. Thank you for your help.

I am urgently seeking assistance with retrieving my pictures on Instagram. On the evening of September 2, [redacted], my account "anna_wickstrom" was accessible. However, when I tried to log in the following morning around 08:30, my account did not work. Upon investigation, my account had been hacked and changed to the username "alerlen52_ac_79." I lost access to all my pictures and my original username. My email linked to the account is [redacted] and I have two phone numbers: +41 78 [redacted] 57 90 and +41 79 [redacted] 09 88. I am now using my professional email, [redacted] I have another account "pinkmartini 2.0" with no pictures that was not affected. I have changed its username to "anna_wickstrom2." I use two iPhones and both had the same Instagram account logged in. I am desperate to recover my lost pictures. Your help would be greatly appreciated. Thank you.

Hello, I've been dealing with an issue on Instagram for the past four days. My account (Esther_Wilkinson) was hacked, and the hackers changed my email and phone number, preventing me from recovering it. I tried to log in with my Facebook details, but a new account (Esther.Wilkinson37) was created, which I didn't want. I've contacted support, sent verification photos, and followed all their instructions, including requesting a password reset link via email. However, I haven't had any success so far. The hacker is still using my account to impersonate me, posting my photos and contacting my friends. I'm also receiving prank calls because they have my phone number. I'm getting worried about the situation. Thank you, E.

Hello, I am Adrienne Henry, and I have been attempting to resolve an issue for more than a week without receiving helpful responses. My account is LOOKBOOKBOLIVIA, and I am unable to log in due to 2-factor authentication. Although I own the domain www.lookbookbolivia.com and manage Facebook.com/lookbookbolivia under [redacted], I am not receiving the authentication code via email. Despite checking with my hosting and server, no issues have been found. I last used the account around [redacted] and have accessed it on my iPad mini and iMac, both prompting me for the code. I urgently need to regain access to my account. Please reply to this email as I suspect I am not receiving responses at [redacted] Thank you.

I have set up 2-Factor Authentication on Instagram but can't use my phone number anymore. My email is still valid, but I'm not receiving the code from Instagram. I've contacted support through the help center, provided proof of ownership like phone numbers and devices used, plus my password, but have not received a response. Instagram did send a password reset email to another account, despite specifying the correct one. I replied to correct this mistake, yet still no reply from them.

I have been experiencing multiple security breaches on my Instagram account. Despite my attempts to revert it back to my original name and photo, it keeps getting changed to a different name and image. Additionally, a fake account was set up in my name without any of my actual photos, followers, or followings. I have reached out to Instagram for support in restoring my authentic account, but have not made any progress. Their only suggestion has been to change my password, which is not a viable solution as I do not have access to the password of the false account created. I have even followed advice found online by sending them a picture of me holding my username, but this has not resolved the issue. I am seeking Instagram's intervention to rectify this situation and restore my account with its original content, followers, and accounts I follow. Thank you for your assistance.

A week ago, I connected my Facebook business page to my Instagram business page and added product images and descriptions to my Facebook shop. However, I am still unable to tag products on Instagram. When I click on "Options" and then "Shopping" on Instagram, selecting "Get Started" leads me to a page instructing me to first add products to my Facebook page, even though I have already uploaded them. I added products to my Facebook business page in two ways: importing from my Squarespace page via business.facebook.com and manually adding products through facebook.com. While I can tag products on Facebook, I am unable to do so on Instagram. Despite receiving notifications from Facebook to add photos and descriptions for product tagging on Instagram, I have already completed these steps. I attempted deleting and reinstalling the Instagram app, and now the "Shopping" feature is no longer available under "Options," even though my Instagram account remains connected to my Facebook business page. I would appreciate assistance in enabling product tagging on Instagram. Thank you.

Hello, I'm Evan Grabenstein, the marketing coordinator for Iron Solutions. I need to regain access to an old account for IronSearch® (@ironsearch) under our company. The account was last used in [redacted], and the previous employee in charge of it is no longer with us. When trying to reset the password, the recovery email goes to an old Gmail account that we no longer have access to. We are now a publicly traded company using the "@ironsolutions.com" email suffix. The profile image on the account is our old logo, which is a registered trademark under us. The posts on the account are relevant to our business. Any assistance in reclaiming this account would be appreciated. Thank you, Evan Grabenstein Marketing Coordinator, Iron Solutions, Inc.

Two weeks ago, I logged out of all three of my Instagram accounts and deleted the app to free up space on my phone. After that, I couldn't remember the passwords, which I think were the same for all three accounts. I used my phone number for the reset method on all of them. When I reinstalled the app, I managed to log into just one account, my private finsta @bartbby_. Every time I try to reset the password for the other two accounts, it keeps directing me back to the same one. Despite reaching out to Instagram multiple times and following all their instructions, I've received very few responses. I still can't access my other two accounts, @livbartelli and @baaartellini. This issue is causing me a lot of frustration, especially because I've had these accounts for quite some time. I would greatly appreciate it if someone could assist me with this matter.

Hello, I'm Anjee Pulami, and I'm experiencing an issue with my Instagram account, @anjee.pulamii. I deactivated my account temporarily, but upon reactivation, I found that all my photos, stories, and highlights have disappeared. Despite having over [redacted] posts, only 3 post remain visible after reactivating. After researching online, some users were able to recover their lost content. I have already reported this problem through my account settings, but have not received any response in the past 2 days. Additionally, my profile indicates 4 posts, while only 3 are actually visible, indicating another issue. Many of the deleted photos are not backed up on my phone, making their recovery crucial to me. I kindly request your assistance in looking into this matter promptly. Thank you for your attention to this matter.