My instagram was hacked. It has been several weeks now. I have emailed instagram severa...

GetHuman-tarmer's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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The issue in GetHuman-tarmer's own words
My instagram was hacked. It has been several weeks now. I have emailed instagram several times. Tonight I received an email intended for effie*grissom** stating that someone tried to log into the account, and was prompted to confirm my identity by using a numerical code. Since I am NOT effie*grissom**, I am going to assume this is the person who hacked my account. The email also stated that if is was not me to change my password. I am unable to login to change the password, because when I try, it doesn't recognize my user name tina.armer, and although I received the email, it doesn't recognize it either, when I try to reset my password, to retrieve my account. I would greatly appreciate any help retrieving my account. I had a hot air ballon as my picture, it went to a picture of a little boy, or something. Now I have been told that it is a private account, as I have had friends check it. Thanks for your help.
GetHuman-tarmer did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-tarmer
Aug 14th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 32 customers so far
Similar issue to 9650 others
1 customer following this
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Timeline
GetHuman-tarmer started working on this issue
Aug 14th, 2018 2:31am