I was using my Instagram Saturday morning. At around * pm I opened my Instagram to find...

GetHuman-jenmicbe's customer service issue with Instagram from August 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jenmicbe's own words
I was using my Instagram Saturday morning. At around * pm I opened my Instagram to find out I need to sign in again. So I did. Then I got a notification saying my username or email does not exist to a profile. So I tried looking up my account using another account I made and it wasn’t there so I thought it was deleted. Come to find out they changed my profile picture and username. So they must have changed my email and phone number. Instagram says there’s no issue and there’s no impersonation being done wrongly. Which is a complete joke. This person has hacked into my instagram and stole it from me and Instagram says they didn’t. And now they have access to my photos of * years!! Please help!!!!
GetHuman-jenmicbe did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-jenmicbe
Aug 13th, 2018 - 7 mons ago
I have an issue with Instagram too
Fixed
Seen by 20 customers so far
Similar issue to 9541 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-jenmicbe started working on this issue
Aug 13th, 2018 12:57pm
GetHuman-jenmicbe indicated the issue is not fixed yet.
Aug 13th, 2018 3:49pm
GetHuman-jenmicbe indicated the issue is not fixed yet.
Aug 14th, 2018 2:00pm