Hello, today I tried launching Instagram as I normally do. Today it was different. It a...

GetHuman-clayhod's customer service issue with Instagram from August 2018

5 views
 | 
9497 similar
 | 
0 following
Help with my Instagram issue
GetHuman-clayhod's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-clayhod will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-clayhod can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-clayhod's own words
Hello, today I tried launching Instagram as I normally do. Today it was different. It asked me for my phone number so it could send me a * digit code. It would not let me into my account unless I got the code. I’m not aware why because I have never had this happen to me. I put in my phone number anyways and it never sent a code so I clicked “send another code”. This told to to wait ** seconds, so I did. Every time I clicked it it told me to wait another ** seconds. Eventually it gave me this error, “challenge*required” or something like that. I have tried resetting my password via email and it says my account is “user not found”. I have tried everything that I know what to do and the internet doesn’t seem to know the problem either. I asked my girlfriend to check my account and it had been deleted. Any help would be great. Thank you.**My username is Clayhodges* *My email is *****@***.com
GetHuman-clayhod did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-clayhod fixed the problem
We are waiting for GetHuman-clayhod to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-clayhod fixes it.
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman-clayhod
Aug 13th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 5 customers so far
Similar issue to 9497 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-clayhod started working on this issue
Aug 13th, 2018 5:07am
GetHuman-clayhod indicated the issue is not fixed yet.
Aug 13th, 2018 12:11pm
GetHuman-clayhod indicated the issue is not fixed yet.
Aug 14th, 2018 12:08pm