To Whom It May Concern: **The account @amberhearditalia was recently shut down (the rea...

GetHuman-katiedv's customer service issue with Instagram from August 2018

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The issue in GetHuman-katiedv's own words
To Whom It May Concern: **The account @amberhearditalia was recently shut down (the reason given was copyright). However no chance to reply to any reports of copyright infringement was given.**Based on your guidelines noted here: https:******************?helpref*page*content, the users were supposed to have been notified with the contact information and email of the person filing the report, which never happened. **No email was ever received regarding this issue, nor a chance to respond or correct it. **We also believe we have been victims of targeted harassment via false reports of copyright infringement. **@amberhearditalia has been a beloved fan account for actress and activist @amberheard, who we have met and regularly communicate with via Direct Message here on Instagram. Most of the content posted was credited to the original source, or sent to us directly for news and promotional purposes. The account has a website linked to it,, with a gallery that has the original images posted to. **Please let us know how we can respond to these erroneous accusations so we can recover an account that has over nine years of hard work from fans invested in it. **Thank you.
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Customer service issue
Reported by GetHuman-katiedv
Aug 11th, 2018 - 7 mons ago
I have an issue with Instagram too
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Seen by 18 customers so far
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GetHuman-katiedv started working on this issue
Aug 11th, 2018 5:59am