Woke up, and went on instagram to check my feed, suddenly got a message saying: “You’ve...

GetHuman977260's customer service issue with Instagram from August 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman977260's own words
Woke up, and went on instagram to check my feed, suddenly got a message saying: “You’ve been logged out of the account. The account owner may have changed the password.” So I then tried resetting my password using both my email and my phone number. However my account username has been changed as well as my profile picture and the email linked to it changed to some russian email ending in @mail.ru. I’ve already sent a picture to instagram with my face and my hands showing how im holding a piece of paper with a code and my name and the name of my account before and the changed name. I really needfor instagram to help me reset my password as I have a lot of private information and pictures in chats with friends and family and archived stories and I’m really worried about my privacy and what this hacker wants from my account. Also I’m worried he’ll start uploading pictures pretending to be me or messaging my friends.
GetHuman977260 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman977260
Aug 10th, 2018 - 7 mons ago
I have an issue with Instagram too
Seen by 18 customers so far
Similar issue to 9208 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman977260 started working on this issue
Aug 10th, 2018 9:49pm
GetHuman977260 indicated the issue is not fixed yet.
Aug 12th, 2018 5:45am