This was not fixed.

GetHuman972072's customer service issue with Instagram from August 2018

Help with my Instagram issue
The issue in GetHuman972072's own words
I am trying to reset my account since it was hacked. i am not sure how the issue was marked as fixed. ... Good Morning, **My Instagram account has been hacked. They have changed the phone number, email and username so i cannot get back into the account to secure it. My name is Cailley Browne and the pictures on this account match how I look in my pictures on facebook if you would like to check. My friend has sent me a picture of the account. They changed my profile picture to beauty and the beast candle and clock and the new user name is Cerezius Kali. This has also happened to a couple of my other friends accounts as well. Is there any way that you could give me back the access to my account? I am very frustrated as i have been trying to get this fixed all day and have gotten no help. **Thank you,*Cailley
This person was able to change my password and user name and phone number without me getting notified at all. I am starting to believe the person is making it seem as the problem is fixed when it is very much still a problem.
would like my account back in my name under me.
Ive been on Instagram for * or * years and post frequently.
I have an issue with Instagram too
How GetHuman972072 fixed the problem
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Instagram

Instagram
Customer service issue
Reported by GetHuman972072
Aug 9th, 2018 - 8 mons ago
I have an issue with Instagram too
Fixed
Seen by 13 customers so far
Similar issue to 9049 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman972072 started working on this issue
Aug 9th, 2018 6:13pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 9th, 2018 6:18pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 9th, 2018 7:20pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 9th, 2018 7:25pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 9th, 2018 7:28pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 9th, 2018 8:22pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 9th, 2018 8:30pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 9th, 2018 9:21pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 10th, 2018 7:26pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 10th, 2018 7:38pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 10th, 2018 7:38pm
GetHuman972072 indicated the issue is not fixed yet.
Aug 10th, 2018 8:14pm