I just updated my phone and when I tried to log back into my account on the app, it wou...

GetHuman-adoh's customer service issue with Instagram from August 2018

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The issue in GetHuman-adoh's own words
I just updated my phone and when I tried to log back into my account on the app, it wouldn't let me log in. It says that my password is incorrect, so I pressed "forgot password". It took me to a screen that allowed me to put in a username, email or phone number. I entered my username first and a message popped up saying that a reset password link was sent to my phone number. I didn't try an email because no email accounts are linked to that account. Lastly, I tried entering my phone number and it also said that a message has been sent to my phone number with a reset link. I never received any messages either way, so I’m not sure how to get my account back. I already went to the Instagram website and looked through the Help Center but my situation didn't match any problems that were listed.
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Instagram

Customer service issue
Reported by GetHuman-adoh
Aug 9th, 2018 - 7 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 8971 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-adoh started working on this issue
Aug 9th, 2018 2:52am