I just updated my phone and when I tried to log back into my account on the app, it wou...

GetHuman-adoh's customer service issue with Instagram from August 2018

8971 similar
0 following
Help with my Instagram issue
First: share to improve GetHuman-adoh's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Instagram help.
The issue in GetHuman-adoh's own words
I just updated my phone and when I tried to log back into my account on the app, it wouldn't let me log in. It says that my password is incorrect, so I pressed "forgot password". It took me to a screen that allowed me to put in a username, email or phone number. I entered my username first and a message popped up saying that a reset password link was sent to my phone number. I didn't try an email because no email accounts are linked to that account. Lastly, I tried entering my phone number and it also said that a message has been sent to my phone number with a reset link. I never received any messages either way, so I’m not sure how to get my account back. I already went to the Instagram website and looked through the Help Center but my situation didn't match any problems that were listed.
GetHuman-adoh did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-adoh fixed the problem
We are waiting for GetHuman-adoh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid
Follow this issue
See how GetHuman-adoh fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-adoh
Aug 9th, 2018 - 7 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 8971 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-adoh started working on this issue
Aug 9th, 2018 2:52am