I went to open my Instagram app last night and after a brief flash of my newsfeed, I wa...

GetHuman968536's customer service issue with Instagram from August 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman968536's own words
I went to open my Instagram app last night and after a brief flash of my newsfeed, I was kicked out. When I attempted to log back in, I was told my username was invalid and was prompted to reset my password. When I logged into stephkelsall, I found my entire account was blank, no posts or followers were there. I left it for the evening thinking maybe there was an error and it would return to normal however when I logged in today, stephkelsall was still blank. I looked at my sister’s account to see if photos I had previously tagged her in were still there and they are but the username attached to those photos is now vudocagedavina. I looked at this profile and it is indeed my Instagram account that has been taken over by someone else. Please help me get control of my account back without deleting all of it’s content, I’ve been trying to sort this out for almost ** hours now and it is beyond stressful and invasive. Thank you for your help. Steph Kelsall
GetHuman968536 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman968536
Aug 8th, 2018 - 8 mons ago
I have an issue with Instagram too
Fixed
Seen by 8 customers so far
Similar issue to 8947 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman968536 started working on this issue
Aug 8th, 2018 10:15pm
GetHuman968536 indicated the issue is not fixed yet.
Aug 8th, 2018 11:15pm
GetHuman968536 indicated the issue is not fixed yet.
Aug 8th, 2018 11:18pm
GetHuman968536 indicated the issue is not fixed yet.
Aug 9th, 2018 11:16pm