To whom it may concern,**We have had our Instagram account for about * years now - our...

GetHuman854157's customer service issue with Instagram from July 2018

Help with my Instagram issue

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If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.

The issue in GetHuman854157's own words

To whom it may concern,**We have had our Instagram account for about * years now - our Instagram handle is @cakeface*beauty.**Within the last year we have noticed a dramatic decrease in growth involving our Instagram account. Our following count has stayed at **.*k for about *-* months now.**Our Instagram account is essential to our Business growth - it is extremely difficult to receive sales*followers*comments*likes via Instagram now than it was a year ago. Previously, we would increase our follower count by at least *** new*organic followers each week.**We would love for this issue to be resolved as our Business is not doing as well as it could be. **I would appreciate a response at your earliest convenience.**Thank you for your time!

GetHuman854157 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue

Reported by GetHuman854157

Jul 6th, 2018 - 4 mons ago

I have an issue with Instagram too

Fixed

Seen by 8 customers so far

Similar issue to 5279 others

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Items needed

Username on Account

Country you are located

Email on Account

Full Name

Business Document that proves ownership of business account

Timeline

GetHuman854157 started working on this issue

Jul 6th 9:48am

GetHuman854157 checked out Instagram's customer help center

Jul 6th 9:48am

GetHuman854157 indicated the issue is not fixed yet.

Jul 6th 10:48am

GetHuman854157 indicated the issue is not fixed yet.

Jul 6th 10:48am

GetHuman854157 indicated the issue is not fixed yet.

Jul 6th 10:49am