I have an account that is azucenanhernandez on instagram. I was going to get on my acco...

GetHuman761622's customer service issue with Instagram from June 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman761622 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman761622 can let us know if they help or not.
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Before contacting them, items GetHuman761622 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman761622's own words
I have an account that is azucenanhernandez on instagram. I was going to get on my account but when I got on I was logged off. I tired to log in but it wouldn’t work. I typed in my password and still nothing. I went to forgot password section to recover my password. When I got there I press send an email, but it said send to other email. I have never seen this email in my life and it’s not my email. I tired to see if my email is connected to my instagram account but it’s not. Either someone hacked me or there is something going on!
GetHuman761622 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman761622
Jun 7th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 608 others
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GetHuman761622 started working on this issue
Jun 7th, 2018 11:24pm