Beauty Influencer* Business* Public figure* FOX NEWS and NY* Panel expert account disabled on Instagram

GetHuman733141's customer service issue with Instagram from May 2018

75 views | 464 similar | 1 following
Help with my Instagram issue
GetHuman733141's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman733141 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman733141 can let us know if they help or not.
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The issue in GetHuman733141's own words
Newly Ex Employee managing our social media hacked into the account putting up photos that were not authorized. ... My Instagram business account @beautybroker was disabled it has been four days now and I have been repeatedly emailing and messaging and appealing the disability of my account @beautybroker * I had one of my employees managing all of my social media accounts and from what I am now gathering she had been posting unauthorized photos and must have received a warning which I did not personally see nor did I receive in an email.* Since I hired her for all of my social media management I expected her to know and abide by all terms. *This is very very bad for my business as **% of our clients and followers correspond with us through Instagram and use my page as a tool for their own education, guidance, counsel and patient safety. We also have now breached contract with numerous clients by not having this page accessible or available to the public. We are a marketing and consulting platform. This is my day to day business and having the account disabled is now crippling my business. In * days since the page has been down I have received **% less emails from clients and I am so sick and worried over this. Please someone help me bring my page back. *We have terminated this employee and I will personally be guarding the page from here forward to ensure that all activity is across the board in good standing.
Our page is the hub of communication for our business. This is a national organization and consultancy and we have just also expanded internationally.
I would hope that Instagram can make this right by reinstating my page as soon as possible because they have cut off my livelihood. We apologize for any misunderstandings that have occurred as a result of the irresponsible behavior of our ex-employee .
We have had a long standing business account with Instagram for * years now. The majority of our communication with their clients is through that page I have no access to my client information right now nor do I have any access to my surgeons’ folders which are also saved on my Instagram page . It’s also some personal family trips and information that cannot be replaced . My page is linked to all of my press and media on the Internet as well. Disabling my page disabled everything we do and a platform that I am extremely passionate about as are my followers. We had almost **k followers on this page.
Currently trying also working with Facebook Ad solutions managers and Instagram for Business pages. Tapping into my corporate network for Instagram and Facebook intros w current client relations managers.
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Instagram

Medical Aesthetics Consulting
Customer service issue
Reported by GetHuman733141
May 30th, 2018 - 4 years ago
Fixed
Seen by 75 customers so far
Similar issue to 464 others
1 customer following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman733141 started working on this issue
May 30th, 2018 10:30pm
GetHuman733141 indicated the issue is not fixed yet.
May 30th, 2018 11:39pm
GetHuman733141 indicated the issue is not fixed yet.
May 30th, 2018 11:40pm
GetHuman733141 indicated the issue is not fixed yet.
May 31st, 2018 11:21am
GetHuman733141 indicated the issue is not fixed yet.
May 31st, 2018 11:42pm
GetHuman733141 indicated the issue is not fixed yet.
Jun 1st, 2018 8:27am
GetHuman733141 indicated the issue is not fixed yet.
Jun 1st, 2018 8:28am
GetHuman733141 indicated the issue is not fixed yet.
Jun 2nd, 2018 11:55pm
GetHuman733141 indicated the issue is not fixed yet.
Jun 3rd, 2018 12:08am
GetHuman733141 indicated the issue is not fixed yet.
Jun 3rd, 2018 12:11am

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