Dear Instagram Team, **My name is Lorenzo Stefanini and I am the owner of South Parade...

GetHuman724080's customer service issue with Instagram from May 2018

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Help with my Instagram issue
GetHuman724080's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman724080 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman724080 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman724080's own words
Dear Instagram Team, **My name is Lorenzo Stefanini and I am the owner of South Parade LLC. Our company website is www.southparadeclothing.com**Our account has been hacked today by a unknown person called issac*******scotty . You may look at our page South Parade on instagram that belongs to our Company South Parade Clothing, you will see that it is now under an unknown person called issac*******scotty . Please find a screenshot attached for your reference. **Today at *.** PM we received an email to our email address *****@***.com linked to our instagram account that our password was changed, and right after this person issac*******scotty took over our South Parade Instagram account. We have clicked the option on the email of “If this is your account but you didn’t request a password change, you can reset your password here”, however when doing so, we get a message that neither our account name nor our email associated with our account (*****@***.com) exists!! *I’m kindly asking you to please help us in order to remove this person and give us our account back. Our account always was linked with our email *****@***.com. Our business without this account is jeopardize. **You can please reach out to us to *****@***.com, LS@southparadeclothing.com or by phone ** *** *** ****. **Our **Please your help and assistance is needed as soon as possible,**Thank you*Lorenzo
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Instagram

Customer service issue
Reported by GetHuman724080
May 28th, 2018 - 2y ago
I have an issue with Instagram too
Fixed
Seen by 10 customers so far
Similar issue to 491 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman724080 started working on this issue
May 28th, 2018 2:51am
GetHuman724080 indicated the issue is not fixed yet.
May 28th, 2018 3:56am