I purchased a Arkelstorp desk from your Columbus location yesterday, March **, ****. I...

GetHuman-rshimko's Looking For an Item issue with Ikea from March 2021

Help with my Ikea issue
First: share to improve GetHuman-rshimko's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rshimko may need:
Account name, Account email, Account phone number, Account address, and Order number
The issue in GetHuman-rshimko's own words
I purchased a Arkelstorp desk from your Columbus location yesterday, March **, ****. I started building it today and was disappointed to find that the fasteners on the drawers were made of plastic. Part number ******. I was extra careful fastening one of them but was having difficulty due to a hole that was not bored well. I was forced to over torque the fastener and as I feared, it shattered. I really like the desk but cannot use it as the drawer falls apart every time I open that drawer. I would appreciate it if you would send me a couple replacement parts. The part number once again is: ******. If you had a metal version of that, that would probably be better but at a minimum I'd like the original part replaced. Please let me know if this is possible. My address is ***** Breckenridge Lane, Strongsville, Ohio *****

GetHuman-rshimko did not yet indicate what Ikea should do to make this right.

How GetHuman-rshimko fixed the problem

We are waiting for GetHuman-rshimko to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ikea customer problems.
How Do I Track My Ikea Order?How Do I Track My Order from Ikea?How Do I Let Ikea Know About a Problem with My Order?How Do I Cancel an Order with Ikea?How do I return something for a refund to Ikea?
Do you have a customer issue as well?
We can help you get Ikea's attention and get better help faster. Tap below to get started.
Having Ikea issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Looking For an Item issue
Reported by GetHuman-rshimko
Mar 21st, 2021 - 2 years ago
Not resolved
Seen by 96 customers so far
Similar issue to 9094 others
0 customers following this


GetHuman-rshimko started working on this issue
Mar 21st, 2021 9:32pm