Ikea Customer Service Issues

I purchased the SENSUELL stainless steel frying pan from Ikea in gray color, and unfortunately, I am disappointed with its quality. After just one use, the pan became stained, and it does not seem worth the price. As a loyal Ikea customer who typically enjoys their products, this has been a negative experience for me. The pan cost over **$ after taxes, and I find that it heats up too quickly and burns the food. While I do not have the receipt since I trusted in Ikea's usual standard of quality, I am now left with a product I am unhappy with. I kindly request a refund or an Ikea gift card to resolve this issue. I appreciate your assistance in this matter. Thank you.

Regarding the kitchen delivery and assembly: during the kitchen installation, the Ikea fridge was neither unpacked nor connected by the assembly company. The company claimed that the Ikea fridge - delivered by Ikea and paid to Ikea - was not from Ikea. I incurred costs of [redacted].00 EUR for the craftsman's travel and work time. During the kitchen planning, purchase with Mr. Ittner, and two other phone calls with the Ikea Service Center, I was informed that the kitchen would be delivered to the apartment, meaning directly to the hallway of the apartment. It was made clear to me that the delivery to the hallway only applies to occupied apartments. My apartment is vacant, unoccupied, and completely empty, and everyone assured me that the parts would be delivered to the apartment. However, Ikea actually left everything in the entrance of a multi-family house, blocking not only the entrance but also escape routes, as shown in your own photos. Urgently, craftsmen had to be hired to carry everything into the apartment, resulting in costs of over [redacted].00 EUR. Considering my kitchen cost approximately 3,[redacted].00 EUR, the 99.00 EUR for the measuring should have been refunded to me. Due to Ikea's mistakes, I deducted [redacted].00 EUR from the remaining invoice of [redacted].50 EUR. Please inform me promptly - because of the payment deadline on 03.04. - if you agree to this. Sincerely, Birgit Hölzel

Hi, I ordered an ITTSJÖ Shelving unit measuring 51x175 cm on April 3, [redacted], for £45 plus a £5.00 collection fee. I am confused about the collection charge. After receiving confirmation for a Monday pick-up between 8 am - 2 pm, I got another text confirming item readiness. When I went to collect it, I was informed that the item was out of stock after a 15-minute wait. I am frustrated as my payment was taken 2 days prior, and I must wait 5-7 working days for a refund, which I do not want. I prefer the item be delivered instead. I request you investigate this issue and arrange for the item to be delivered.

I experienced a long wait of one hour and 10 minutes before connecting with a customer service representative located in Atlanta, GA. Despite explaining the situation, the representative seemed disinterested and abruptly hung up on me. This behavior was extremely rude, leaving me hesitant about buying the $[redacted] gift card I initially planned to purchase. Moreover, I am surprised by the lack of email support or a direct store phone number for inquiries. It appears there is only one general customer service number available. This limited contact information makes it challenging to escalate my issue further. If gethuman is not associated with IKEA, as mentioned, I am unsure of how to address this problem effectively.

I purchased a stove and a microwave from Ikea on March 20th, opting for delivery service. After tracking my order online, I was given a delivery date of March 31st between 9am-9pm. Despite numerous calls and being informed of a new delivery time of 11am on April 9th, the items never arrived. Upon contacting the delivery company, I was informed that one of the items was missing. After further communication with Ikea, I was told the items had been delivered on the 5th. With no new appliances and children to feed, I am in urgent need of assistance to track down the items and arrange for delivery. Spending over $[redacted] on these items, I am left without essential kitchen appliances. Any help resolving this issue promptly would be greatly appreciated.

Hello, I received our kitchen order two weeks ago, and unfortunately, the wrong worktops were delivered. We are in urgent need of the correct ones. We had chosen the SÄLJAN worktop in Oak effect laminate, but instead, we got a cheaper and thinner option, the EKBACKEN worktop in Ash effect laminate. While the SÄLJAN worktop is not currently in stock, we would be willing to consider the KARLBY worktop in Oak veneer as a replacement if it can be provided at the same price. We just want to ensure that we receive the correct worktop without any extra costs. We hope this can be resolved promptly. Thank you.

Yesterday, I visited my local IKEA store to shop for kitchen furniture. Although the employee assisting me spoke English, as my family doesn't speak Hungarian, we encountered issues with the kitchen cabinet doors we purchased. We were given wooden doors instead of the desired glass ones. Upon returning to the store today, I was informed they were out of stock on the glass doors. The customer service experience was disappointing; one of the employees, Hajnalka, was particularly unwelcoming and unhelpful. This situation resulted in extra expenses and time spent that could have been avoided with proper communication. It would be appreciated if IKEA could rectify this situation and provide the correct White BODBYN glass doors I originally requested. Your assistance in resolving this matter would be greatly welcomed, especially considering the challenges faced with the current cabinet situation. Your attention to this matter in English would be highly valued.

I recently purchased the LANEBERG / EKEDALEN dining table and chair set. Unfortunately, two of the chairs I received are defective as the leg parts connecting to the back piece are reversed. The dowels and screws needed for assembly are mismatched with the holes, making it impossible to correct. I kindly request a replacement for the two faulty chairs or alternatively, a set of new leg pieces to resolve this issue. Thank you.

After completing the installation, I noticed that the 30x15 inch drawers cover the white frame of the cabinet at the bottom. However, the 18x15 and 30x10 inch banks of drawers do not go down over the white cabinet frame as expected. The slides are at the bottom preventing them from lowering further. I doubt I installed the 18-inch drawer faces upside down since there are no higher holes to drop them lower. Interestingly, the 30x10 inch drawers have a third set of holes. I could consider flipping them over entirely. Confusion arises when installing the metal clip-ins for the drawer face, which indicate the clips should go in the bottom holes where the IKEA sticker suggests positioning at the cabinet's bottom. I believe the bottom of the cabinet should not be visible. Any advice is highly appreciated. Thank you. - R. Perrott

Hello, I received a refund card after returning a mattress. Due to the pandemic and lockdown, I couldn't use it within the year as advised. My partner is at high risk, so we couldn't shop in person. I tried calling customer support to see if the card could be converted to a gift card for online shopping, but was told it's not possible. I'm unsure if there is an expiration date on the card, and I don't want to lose the money. I'm willing to wait to shop in person if the card can still be used, but if not, I'd like to transfer the funds to a new card for online use. I've been a loyal IKEA customer for 15 years and hope to continue, but would appreciate a solution to this issue. Thank you for your assistance. - Veronika

Order #[redacted]22: I received the bed we purchased, but sadly, it arrived damaged. It was delivered two days before our move to Wise, VA because IKEA doesn't deliver there. When we unpacked it, we discovered the tufting on the headboard was messed up. Some buttons were missing inside the headboard, while others were loose. We are unable to return the bed to the Charlotte IKEA store as we lack the means. We rented a moving truck for our relocation and do not have a suitable vehicle. Had I known the poor quality of the bed, I would not have paid $[redacted] for it. The damage, like holes from buttons, is unrepairable. I have pictures of the issues and would like a refund. You are welcome to collect the bed to rectify the situation at no additional cost to me.

Yesterday, I paid Ikea an extra £40 for a specific delivery between 7am and 7pm. However, I faced issues such as the delivery being split into two days, having to take a day off work, being given conflicting information from customer service, and ultimately not receiving the delivery. The lack of communication and unprofessional customer service has been frustrating. I am requesting my order to be delivered promptly, a refund for the delivery fee, and compensation for the inconvenience caused and financial losses.

I placed an order online for pickup at the New Haven, CT store but decided not to go for it. According to the policy, if not picked up within a specific timeframe, it should be returned to stock, and I should be refunded. However, I mistakenly received an email stating the order was collected, which is incorrect as I never picked it up. There seems to be a mix-up in your system. I would like this rectified promptly, and the purchase amount credited back to me. The email received in error is as follows: Saturday, May 8, [redacted] at 12:09 PM Your order has been picked up! Hello, Thank you for shopping with IKEA. For any queries or support, please reach out to customer service at 1-[redacted]. Regards, IKEA Customer Service It is important that this issue is resolved promptly.

I bought a Tarva 5-drawer chest and I'm missing two small slats to connect the legs. Customer service advised me to visit the store, but they didn't have the part and told me to request it to be shipped. It was confirmed it would arrive in 5-8 days after calling customer service again. I received an email asking for clarification and submitted it with a picture of the part as requested, mentioning Reference #[redacted]3. Even though it was stated in the email that I would receive confirmation, I haven't yet. I sent the part picture again, including the reference number, but still no response. Just hoping they will send the two small slats soon so I can use the furniture.

I purchased an item that was faulty, and when I contacted customer service, they mentioned refunding me 10% to the card I used for payment. However, 21 days later, I received a text instructing me to call for the refund. I suspect the refund wasn't processed as my card is expiring soon. Despite my six attempts, each call exhibited long wait times of 50 to 55 minutes. Recently, during a call, the representative placed me on hold to speak with the refund department. Upon her return, she claimed the refund was processed, yet I haven't received it. I requested a callback to provide my new card details, but no one has contacted me. The costs of these calls may exceed the refund amount, making this situation increasingly frustrating. I am hoping for a prompt resolution and communication from the customer service team.

Order #[redacted]87 is scheduled for delivery to: [redacted] 132nd Ave. NE #[redacted], Kirkland, WA [redacted] on 6/2/[redacted]. Despite being informed the delivery would occur on 6/2, it did not. After a two-hour hold with IKEA on 6/3, an agent stated the third-party delivery company was at fault. NAL group claims IKEA never shipped the furniture to them. Although IKEA agreed to update the delivery address, NAL group indicates the change has not been made. I am frustrated by the lack of assistance and communication. I urgently require my $[redacted] order to be delivered promptly. Kindly contact me at your earliest convenience.

Hello! A few months back, I visited the Milwaukee IKEA to buy a specific 3-4 inch thin queen size mattress meant for a woven plastic frame adjustable for reading or watching TV. The salesperson misunderstood our request, leading us to a different mattress with rounded corners, wasting our time. After much confusion, we finally got the correct mattress. I contacted IKEA to express our dissatisfaction, and they promised us a credit for two lunches. However, I have not received any update regarding this credit. I am unsure if it is on my IKEA Family card. I want to avoid any inconvenience when redeeming the credit with my sister or a friend. Could you please guide me on how to access and utilize this credit? Thank you. - June K. Email: [redacted] Address: [redacted] N Prospect Ave apt [redacted] Milwaukee WI [redacted]. Contact: [redacted].

Hello, Last month, I purchased a product for my remodeling project. Unfortunately, when we opened the box yesterday, we discovered that the mirror was broken. I would prefer not to go through the hassle of returning the entire item, as I am on a tight schedule. Instead, could you kindly assist me in sending a replacement for the damaged piece? The details are as follows: -Order Number: [redacted]71 -Damaged Product: STORJORM Mirror Cabinet with 2 Doors & Light, White 23 5/8x5 1/2x37 3/4" -Damaged Piece in Need of Replacement: Left Mirror Please advise if it is possible to send me the replacement piece and provide information regarding the waiting time and any associated costs. Thank you, Tommi

I placed an order for pillowcases on 03/31 and waited for delivery. The tracking info showed they were shipped but never moved. IKEA assured me they were delayed. After a month, they claimed I already received the order. I proved they hadn't shipped it, so they agreed to refund me. I re-ordered the items, which arrived quickly, but I'm still waiting for the refund. Though I contacted support, they again insisted the items were delivered. Dealing with IKEA's customer service has been frustrating, with unhelpful chat support redirecting me to call, only to be told the order was delivered based on its status. It's disheartening to be called a liar twice over pillowcases. I'm hoping for some genuine assistance soon.

I placed an order weeks ago with a delivery date last Thursday between *:00 am and *:00 pm. I received confirmation calls, but the order never arrived. After contacting both XPO and IKEA numerous times, I still have no information on the whereabouts of my order. XPO mentioned the items were not ready at the warehouse, while IKEA said XPO never picked up the order. IKEA informed me of a Monday delivery, yet it did not arrive. When I contacted XPO, they stated the order was on hold until IKEA authorizes it. I have been on hold with customer service for three hours without any resolution.