Ikea Customer Service Issues

I made a purchase and paid almost $50 for shipping to have it delivered on Tuesday, 1/26, but it never arrived. After inquiring about the order via email, I was informed that there was a delay in transit from IKEA to the hub, causing the delay in delivery. I was assured that as soon as the order arrives, they will contact me to schedule delivery. If there are any concerns about refunds or reimbursement, the customer service number for IKEA was provided. Following up on the delay, I checked online and saw that the new delivery date is 1/31/[redacted]. I would like to confirm whether the order has actually been shipped and is on its way to me, or if it still needs to reach another hub within IKEA before being sent to me, possibly affecting the 1/31/[redacted] delivery date. Typically, I opt for websites with free shipping, but I was willing to pay the shipping fee for this headboard. However, I am becoming increasingly frustrated with my decision due to the significant delay and the associated cost.

Subject: Issue with Click and Collect Order - Urgent Attention Required Dear IKEA Customer Service, My name is Dominika Hatlas, and I recently placed an order with the number [redacted]. I am writing to inform you of the unfortunate experience I had with my Click and Collect order. After moving into a new property with no furniture, I ordered a table, chairs, and pillows from your store. Excited to finally have a dining set after weeks of eating on the floor, I was disappointed to discover that the table legs were missing when I opened the boxes. I made a second trip to IKEA, only to find out that the legs were out of stock, though this information was not indicated on the website. I did not receive any prior notification about this issue, and now I am left with a table and chairs that I cannot use. As a long-time IKEA customer, this experience has left me extremely upset and disappointed. I am a single mother with limited income, and this purchase was a significant investment for me. I am unable to return the incomplete item, which has put me in a difficult situation. I kindly request urgent assistance in resolving this matter and appreciate your prompt attention to this issue. Sincerely, Dominika Hatlas

Order #[redacted]65 was canceled by the delivery company due to a "Failure to contact" issue, as I missed a call from the driver. Despite having security footage showing no delivery attempt on the scheduled date and time, the order was canceled without further communication. After numerous calls to Ikea Customer Service, I received no clear explanation for the cancellation or the lack of a follow-up contact from the delivery company. The automated reminders from Ikea were frequent but lacked an option to confirm delivery times. It would be beneficial to have a system where customers could acknowledge the reminders. Unfortunately, I am still awaiting a resolution from Ikea Customer Service regarding the canceled order. The lack of transparency and communication from both Ikea and the delivery company is concerning, especially when faced with inaccurate delivery attempt claims. I hope to have this matter resolved promptly.

I bought an IKEA Swivel Chair with article number [redacted].[redacted].17 on order number [redacted], and after just one month of use, the hydraulic chair lift cylinder is leaking oil and malfunctioning. I need a replacement urgently. I propose taking a replacement part from a chair in-store rather than waiting for one to be shipped from Sweden. This issue is covered under the [redacted] Sale of Goods Act, so please address it promptly.

I purchased the IKEA Swivel Chair with article number [redacted].[redacted].17 using order number [redacted]. Unfortunately, after just a month of use, the hydraulic chair lift cylinder has malfunctioned and is leaking oil. I am requesting an urgent replacement for this part. It would be appreciated if the replacement could be sourced locally rather than waiting for it to be shipped from Sweden. This issue should be covered under the [redacted] Sale of Goods Act. Your prompt attention to this matter is highly appreciated.

Order: [redacted] Order Date: January 31, [redacted], 6:00 PM I received my order yesterday and began assembling the furniture last night after having my old furniture collected. The IKEA packages were well-packed, and I made sure to check thoroughly for any damage. Unfortunately, I discovered two deep chunks missing on the front of the wardrobe's extending piece and a deep chunk missing on the center wood piece of the double drawer set. These issues are visible from the front, making the furniture look second-hand, which is disappointing considering the cost. Due to the challenges of disassembling and rebuilding, especially with my autistic son, I prefer not to return the items but instead request a new top for the HEMNES wardrobe with 2 sliding doors and the missing piece of wood for the HEMNES chest of 8 drawers. HEMNES Wardrobe with 2 sliding doors - £[redacted].00 - 120x197 cm - white stain - Article no: [redacted].[redacted].70 HEMNES Chest of 8 drawers - £[redacted].00 - 160x96 cm - white stain - Article no: [redacted].[redacted].80

I visited a store out of a $[redacted] product, so I set up a delivery two weeks later. I contacted customer service at [redacted] #, who advised keeping the delivery despite the product's imminent availability in-store, which did happen. I bought three large Butcher block veneer countertops/Islands and now cannot cancel the upcoming delivery online. I've been attempting for days without success. Trying to reach IKEA Customer Service feels futile with a robot handling high call volumes and aiming to upsell other services. Finally connecting with an agent after navigating menus wastes time as they repeat queries. I aim to cancel the scheduled delivery for tomorrow.

Hello, I haven't received a response regarding the issue that the claim does not correspond to my order. I would like more information to decide whether to accept the compensation or involve our legal department. Sincerely, From: Miriam Girardi Sent: Saturday, October 3, [redacted] 15:56 To: '[redacted]' <[redacted]> Subject: Re: #* IKEA Delivery Compensation Release *# (CID:qf1rd0m9y895z7m2hf) Hello, I kindly request specific details about your proposed "compensation" mentioned in the claim. The order indicated does not match the orders I have. There have been multiple orders modified, split, and reissued during this dispute. Please specify which products your proposal refers to. I remind you that I had more than one refund request. Here are the invoices and history: INVOICE MA_2020_[redacted] dated 11/07/[redacted] with mandatory delivery on 04/08/[redacted]. Some pieces were delivered on 04/08/[redacted], some delivered and assembled on 06/08/[redacted] including 16 chairs never purchased and later returned. I have submitted daily assistance requests without ever receiving a response until 23/08/[redacted]. As I had to reopen the company without furniture, I went to your Corsico branch and canceled the order NOT OF MY OWN WILL. You issued a credit note and a card for €[redacted].00: MA_2020_[redacted] dated 22/08/[redacted]. I repurchased what was not delivered from your Corsico and San Giuliano Milanese branches and assembled all the furniture myself. Regarding the kitchen which was to be delivered on 29/08/[redacted], it was late and the custom-made kitchen countertop was 1 cm smaller, which I kept to avoid being without a countertop. Which order are you referring to? Waiting for a prompt response. Best regards, Miriam Girardi From: [redacted] [mailto:[redacted]] Sent: Thursday, September 24, [redacted] 14:54 To: Miriam Girardi <[redacted]> Subject: #* IKEA Delivery Compensation Release *# (CID:qf1rd0m9y895z7m2hf) Dear Stagi srl, Thank you for your cooperation. As per our recent phone conversation agreement, you will find attached the copy of

As a loyal member of the IKEA Family and a frequent customer, I have always appreciated the quality and guarantee you provide on your products. Four years ago, I purchased two MOSHULT foam mattresses from IKEA Egypt, relying on their 25-year warranty. Recently, these mattresses have become curved and are causing significant back pain. When I visited the customer service at the store to make a claim, I initially faced delays, but after following up, a technician visited my home today. Despite the visible curvature of the mattresses, the technician suggested that they were fine. I am concerned that my claim may not be accepted, which has shaken my trust in IKEA. It is disheartening to experience such discomfort with a product I expected to last. I hope for a resolution and potentially a refund for the mattresses. Receipt No. 00000CL[redacted]57 Transaction No. [redacted]3

I have two suggestions/complaints for IKEA corporate, US or worldwide. Firstly, I believe that the IKEA Visa card rewards should be valid for at least one year to allow customers more time to use them. Secondly, I received a $10 birthday reward from IKEA for my February birthday, but it expired at the end of February. I suggest that birthday rewards should last for a minimum of two months, especially for those with winter birthdays that may be affected by inclement weather. As a loyal customer of over 30 years, these issues are frustrating to me. I would appreciate it if you could pass on my feedback to the relevant department to consider making these changes. Thank you.

Good morning, I am a loyal customer of yours, as both my homes in Rome and Stockholm are furnished with Ikea furniture. Let's analyze what I had to endure and face with great regret. On 15/02/[redacted], I went to the Anagnina store in Rome and purchased a double mattress for €[redacted].00, adding home delivery for €49.00, totaling €[redacted]. Delivery scheduled for 19/02/[redacted] from 13:00 – 17:00 (see attachment 1). Finishing work at 16:00 on Friday, I asked for the afternoon off to be home promptly in the afternoon. I disposed of the old mattress, prepared my bedroom, awaiting the arrival of the new mattress. At 4:30, not seeing anyone arrive, I started calling customer service. After a long wait and 15 calls, they tell me everything is fine. I insist there must be an issue as this has never happened with Ikea, then the employee tells me the payment is blocked and that I need to go to the store. Absurd! I paid in cash and the payment is blocked! (see receipt attachment 2) I am desperate, have already disposed of the old mattress. Where do I sleep? I will think about that later. I go to the Anagnina store 54 km away, arriving at 19:00, to customer service. Unable to resolve this absurd situation, the employee had to make a return (attachment 3) and conclude with a new purchase (attachment 4). Delivery? Sunday 21/02/[redacted] from 14:00-18:00. In this email, I express my distress and surprise. I cannot understand how such a thing could happen in your well-organized stores, known worldwide for customer care, and I was not even notified of the missed delivery. Due to: · Having to stay in a Bed & Breakfast for 2 nights (attachment 5) · Disruption of half a workday, as it was delivered on Sunday. · The 54 km trip back to the Anagnina store in Rome I REQUEST A refund for the unexpected expenses I had to face due to your service disruption. Bed & Breakfast €[redacted].00 Lost wages €50.00 Gasoline €35.00 Total €[redacted].00 I am certain of your prompt attention and await your instructions soon. Best regards, Dr. Stella Lattanzi.

I purchased a bedframe, mattress, bedside table, and mattress cover from Ikea. When my delivery arrived, the bedframe called Hauga was missing without any notification. After enduring a one-hour hold, a frustrated Ikea employee stated they could redeliver it in a week. Currently, we're without a bed due to disposing of the old one. Despite Ikea supposedly being open, their voicemail claims they're closed, conflicting with their hours of operation. The £40 delivery fee feels wasted since the order wasn't complete. It's frustrating that Ikea didn't communicate any delays promptly, as we would have kept our old bed if informed. The current state of Ikea's customer service is disappointing.

I recently purchased an ESPEVAR double bed and assembled it at home. However, during the process, I realized that I needed two pads mentioned in point "21" of the instructions. Unfortunately, these pads are not available on the UK IKEA website. After contacting IKEA directly, I was informed that I couldn't buy them in the UK. I tried searching online and was directed to the IKEA Netherlands website, but I couldn't arrange delivery to the UK. The product I need is the "ENGAVÅGEN - Spring core, lining cloth 90x200 cm," and I require 2 of them. It's puzzling that the bed frame is sold in the UK but the necessary pads are not. If this issue cannot be resolved, I may need to pursue a compensation claim for misrepresentation. I would appreciate a prompt response to this matter. Thank you. Jack

I would like to order: 1 Ektorp armchair in beige and 1 Hilver table. I am willing to pick up the items from either Cologne-Godorf or Koblenz, wherever they are available. I can pay upon pickup or via bank transfer. I do not use online banking or credit cards, but I have the Family Card for several years. I'm having trouble finding the link to finalize my order. My postal code is not being accepted during the ordering process, even though it should be correct. We have been living at Gymnasiumstr. 24, [redacted] Rheinbach for almost 20 months now. IKEA has also assembled a wardrobe and kitchen for us here. My name is Hans Bordemann.

Yesterday, on the 3rd of August, I purchased 3 EKEDALEN bar stools with item number [redacted].[redacted].41. The cost per stool was $[redacted] as I was informed there would be no shipping fees. However, upon receiving the invoice, I noticed an extra charge of about $30. I attempted to submit a form previously using my cell number, which has a different area code from [redacted], but I don't think it was successful. This time, I will provide my home number with a [redacted] area code.

Order number: [redacted] I just received my delivery, but unfortunately, the mattress I ordered arrived with a slit in the plastic packaging, which caused a dirty mark on the mattress itself. I declined the delivery, and the drivers took it back. I am disappointed to be left without a mattress, as I had gotten rid of my old one. I couldn't accept a new mattress with a mark, especially after paying so much for it, including a £40 delivery fee. I'll have to make do with an inflatable mattress until a replacement is sent. Additionally, I want to address the behavior of the delivery drivers. They were not wearing masks or practicing social distancing, which made me uncomfortable. I had to ask them to maintain distance since they were not doing so willingly while I inspected the items.

I am highly disappointed with the delivery service from Ikea for my couch. The T Force Logistics driver left without delivering it after waiting for less than five minutes. Despite contacting the driver numerous times between 12:06pm and 12:22pm, they did not respond. The supervisor at T Force, Pat L., was unhelpful and did not acknowledge the unreasonable situation. I observed no delivery trucks in my area, indicating a lack of effort from their end. I demand my couch be delivered promptly and request the $50 delivery fee to be waived due to this inconvenience.

I bought an Arkelstorp desk from your Columbus store on March 20, [redacted]. Today, while assembling it, I was disappointed to find that the drawer fasteners, part number [redacted], were plastic. While trying to secure one drawer, I had trouble due to a poorly drilled hole. Unfortunately, I had to apply extra force, causing the fastener to break. Though I like the desk, I can't use it as the drawer falls apart when opened. I request a couple of replacement parts, specifically part number [redacted]. If a metal alternative is available, that would be preferable. Kindly confirm if replacements can be sent. My address is [redacted] Breckenridge Lane, Strongsville, Ohio [redacted].

Order Number: [redacted] I recently received an IKEA delivery with item numbers [redacted]8 (LEDARE N4 E27 [redacted] 1m warm dimm) and [redacted]1 (TAGARP flr uplghtr black/white). Unfortunately, the floor lamp ([redacted]1) was delivered damaged. I wish to return both items as the bulb is useless without the lamp. I discovered that sending glassware or chinaware items via Yodel is not recommended as per IKEA guidelines, so I need assistance arranging a collection for the return. The parcel references are [redacted] (top barcode), [redacted][redacted]7 (bottom barcode), and [redacted]1314A (middle barcode). Additionally, there are references [redacted]0 and [redacted]. The packaging is a brown cardboard box measuring 22cm x 37cm x 36cm. Inside, the bulb was wrapped in paper, and further protected by smaller cardboard boxes and filler material. The lamp components were in a separate box, with the lamp shade broken. Broken pieces were found inside the box. I found the bulb intact, but the lamp top (glass/china material) was shattered. I aim to return the entire package and receive a full refund.

I purchased the SENSUELL 9" stainless steel/gray frying pan from Ikea, but unfortunately, I am not satisfied with its quality. After just one use, the pan became stained, and it is not worth the price I paid, which was over $40 including taxes. As a loyal Ikea customer who typically finds Ikea products to be satisfactory, this experience has left me disappointed and hesitant to make future purchases. The pan heats up quickly, resulting in burnt food, making it unusable for cooking. I did not retain the receipt due to my previous positive experiences with Ikea products. I would appreciate a refund or an Ikea gift card as a resolution. I hope to avoid the frustration of seeing a subpar product daily, which is a departure from my usual Ikea experiences. Thank you.