My mother made an online order of an item at IKEA and arranged for it to be picked up a...

GetHuman-jiahju's Refunds and returns issue with Ikea from September 2020

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The issue in GetHuman-jiahju's own words
My mother made an online order of an item at IKEA and arranged for it to be picked up at the Brooklyn, NY location. **When I arrived at opening time on Tuesday, ****, I found out after waiting for over ** minutes at FIRST place in line that the order had not even begun to be processed. At the cash register, I was urged to just buy it myself, and was told that my mother's order would automatically be canceled and the payment refunded to her.**So, I bought the item in person and have proof on my bank*credit card statement of this purchase. In the rush of things, I do not recall receiving a paper receipt. **I just want to make sure that my bank documentation will serve as proof of purchase for a return if I go in person to the store. **The store is not answering any phone calls, so I cannot even verify this with them, and know that going to IKEA always takes an hour-plus, no matter what the issue. I want to know that I can receive a return of my money if I bring the money back to the store where it was purchased. Again, I do not have the original paper receipt (was not given one), but DO have proof on my bank statement.**I am prepared to escalate this further via my bank if I cannot get a straight answer before wasting y time and returning to IKEA in hopes of getting my money back.**P.S. The item was not used, and is in perfect condition and is in its original packaging.**Thank you,*Jia

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Ikea

Refunds and returns issue
Reported by GetHuman-jiahju
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 12472 others
0 customers following this

Timeline

GetHuman-jiahju started working on this issue
Sep 29th, 2020 8:16pm