We recently purchased a new IKEA Kitchen which was delivered on time and we were very s...

GetHuman3226250's Problem With an Order issue with Ikea from July 2019

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Account name, Account email, Account phone number, Account address, and Order number
The issue in GetHuman3226250's own words
We recently purchased a new IKEA Kitchen which was delivered on time and we were very satisfied. After inventorying the items we found the cook top exhaust fan was missing. We contacted customer service and a new delivery date was set. That date was missed so we called customer service to inquire. After a very long wait time we spoke to gentleman named Martin. We explained our problem and he put us back in phone orbit. My wife waited just under an hour and I told her to hang up and try again the following day. We finally go t through to a different person who told us to call the freight company. We did and they told us to call IKEA. We called IKEA back and after another hour wait we spoke to a different person who was able to create a new order an told us delivery would be about a week and was due today July *th. We have been stood up twice on both delivery dates and have stayed home all day for nothing. No one has called us at all. So today my wife patiently waited another hour to get through to customer service and again she spoke to a man named Martin. He told her there was nothing he could so but create another order. My wife asked to speak to his manager and Martin hung up on her. I am hoping you can help us. IKEA has been a wonderful company to us over the years. Our order numbers are:********** and *********

GetHuman3226250 did not yet indicate what Ikea should do to make this right.

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How Do I Track My Ikea Order?How Do I Track My Order from Ikea?How Do I Let Ikea Know About a Problem with My Order?How Do I Cancel an Order with Ikea?How do I return something for a refund to Ikea?
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Ikea

Problem With an Order issue
Reported by GetHuman3226250
Jul 10th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 12224 others
0 customers following this

Timeline

GetHuman3226250 started working on this issue
Jul 10th, 2019 6:51pm

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