Ikea Customer Service Issues

Subject: Complaint Regarding Service Received at Sheffield and Leeds Stores Good afternoon, I am writing to express my dissatisfaction with the service I received at both the Sheffield and Leeds stores. I am extremely disappointed with the poor organization I encountered during my recent visit. Today, I called customer services to inquire about the size of boxes available at the Sheffield store, as I live in Chesterfield and wanted to ensure the tuffing bunk bed would fit in my car. Despite confirming the stock availability with customer services, upon arrival at the self-service warehouse, I discovered that only 2 out of the 3 boxes were present. This inconsistency is unacceptable and raises concerns about staff oversight during the checkout process. To resolve this issue, we rushed to the Leeds store, where thankfully we found all the required boxes. However, upon returning home, we discovered that we had been given the wrong box. This mistake led to additional inconvenience and frustration, as we had to make another trip back to the Sheffield store. Overall, the lack of attention to detail and professionalism at both stores has left me and my partner extremely dissatisfied. The response from the customer service desk in Sheffield was inadequate, with excuses given rather than a proactive resolution to the problem. I expect a prompt response to address these concerns. Thank you, L. W.

I would like to request a different color for an existing product. It's inconvenient to wait in line for online chat or phone support when an email would be more efficient. Regarding item [redacted].[redacted].23, the Variera shelf insert, I am interested in purchasing the larger and smaller sizes in a matte silver shade or a similar color that won't show through opaque glass. I found the white inserts to be visible through the glass doors of my cabinets, so I hope to find a more suitable option.

We were incredibly disappointed with our experience at the food counter on Thursday, May 9th. Upon arriving at 20:30, the limited food options left us hungry and surprised. The selection only included meatballs, breaded fish, a burnt chicken piece, and half a salmon piece. This was a stark contrast to our previous visits where there were more choices available. Unfortunately, the quality of the breaded fish was poor, and the salmon we eventually opted for was dry and oily. It's unclear whether this decline in food quality is due to corporate policy or the management at the Wembley store in London. The lack of apology from the servers and the rudeness encountered when trying to access other food options has left us reconsidering dining at Ikea in the future.

I tried placing an order online, but when I tried entering a different shipping address, it repeatedly flagged an error saying the city, state, or zip didn't match. Despite trying multiple addresses, the same error persisted. I attempted to click and save, but it led me straight to the order screen without allowing me to choose a pickup date. After paying by credit card, the confirmation stated I had 24 hours to pick it up. When I called customer service to explain I couldn't make it by that time, they said they would hold the order. However, upon going to pick it up as agreed, I found the order had been canceled, causing frustration. I then attempted to place an order over the phone, but each time I navigated the menu and waited to speak to an agent, the call disconnected seven times. I am now looking to purchase my products elsewhere due to the significant inconvenience faced.

I made a purchase at your Conshohocken PA store on Wednesday, May 22, [redacted]. During checkout, I placed all items on the moving belt. The cashier was unfriendly and unhelpful when I asked about getting the items to my car. Upon reaching home, I discovered two missing items. I live over [redacted] miles away in Delaware and am unable to contact anyone at the Conshohocken store to resolve this issue. Furthermore, my friend, who is handicapped and uses a scooter in the store, also discovered a missing item from her purchase at the same store. The missing items in both our cases were door mats. I have receipts for both purchases showing payment for the missing mats. Unfortunately, I cannot return to the store anytime soon, and it is inconvenient for my friend to do so as well. We are both loyal Ikea customers and visit the store together annually. Thank you for your assistance. Judith P. from Milford, DE.

Hello, I visited the IKEA store in Schaumburg, IL on May 26th and purchased 10 pillow cushions - 6 Inner cushions and 4 Fjadrar Inner cushions. The cashier accidentally charged me for 10 Fjadrar inner pillows instead of the correct combination. Although I confirmed they were the same at the time of purchase, I later noticed the mistake on my receipt. I believe I was overcharged by at least $18 due to this error. I reside in Deerfield and find it inconvenient to return to Schaumburg for a refund, especially since I have already begun using the pillows. I am unsure how to proceed in rectifying this issue without physically returning the items. Thank you, J. Hodari

I own an older IKEA filing cabinet with a bottom drawer for file folders and two smaller drawers above it. The locking mechanism has suddenly jammed, preventing the top drawer from opening. A few years ago, I received replacement casters from IKEA's customer service but I can't find the paperwork. I'm struggling to reach a human in customer service to identify the discontinued unit and seek tech support. I'm worried about causing damage trying to force the drawers open. Having a contact for tech support or assistance in locating my previous interaction with customer service would be greatly appreciated.

I recently ordered a pricey unit from Ikea. Unfortunately, a section of the main system appears to have been punctured by a forklift during shipping. Due to this damage, we could not accept the entire shipment as we lack storage space for damaged items and cannot wait for another pick-up. This purchasing experience has been very frustrating with multiple issues. As our free time is limited due to work, we are eagerly awaiting a response from IKEA.

Hello, I recently received my Alex Drawer Unit with drop file storage, and unfortunately, the box along with some of the boards inside were damaged upon delivery. My order number is [redacted]94, and I made the purchase on June 5th, with the box arriving on June 8th. The external packaging was partly open, and the internal box was entirely open on one side, causing some parts to shift around. I examined three boards and discovered that one was damaged. I would like to request a replacement. What additional information do you require to facilitate this process? Thank you.

I paid for a kitchen and its installation, but the installation team is extremely disappointing. The schedule provided is not being followed at all. The installer showed up late and left early on the first day. On the second day, nobody even came without any communication. Today, on Wednesday at 10 am, the installer is still missing. This level of service is unacceptable, considering full payment was made 2 months ago. I am demanding answers and expect compensation for the inconvenience caused by having to take unpaid leave. This situation is ridiculous. I will escalate the issue further if necessary. My order number is [redacted], and the London postcode is SE18 3PX.

We recently placed an order for kitchen cabinets and appliances valued at over $[redacted]. When speaking with Elizabeth in the Kitchen department, she informed us that the delivery from the Denver store to Angel Fire was scheduled for June 25. After receiving an email instructing us to confirm the order by calling a specific number, we attempted to do so over the next few days. However, we encountered difficulties as we were frequently disconnected or put on hold for extended periods and then disconnected. Despite reaching out via email to Elizabeth, who acknowledged the cancellation of the order, we have not received any further updates. We urgently need assistance as we have already arranged for installation and require the order promptly. Your prompt attention to this matter is greatly appreciated. Thank you. Gus and Linda V.

I had a frustrating experience last Saturday while trying to return a dresser at IKEA in Phoenix. The lady at the counter said it lacked a stamp or sticker. After contacting customer service and explaining the situation, they spoke to the store manager about the drawer with the number [redacted], indicating it was part of the recall. Despite this, I was denied a refund by a rude staff member. Following a complaint filing, I was promised a response within 24 to 48 hours, yet no one has reached out to me in a week. Despite sending pictures of the dresser as requested, no follow-up has occurred, leaving me very upset and disappointed.

On May 24, [redacted], my boyfriend, Aaron C., and I returned a Malm dresser that had been recalled to Ikea. Before returning it, I called customer service for information and was informed that we could receive a kit, cash refund, or store credit. We were hoping for a cash refund since we had already purchased another dresser. However, when we went to the Ikea store in Phoenix, AZ, it was more complicated than expected. Manager Amy S. explained that we would need to be issued a check or store credit. We chose a check and were told it would take 4 to 5 business days. As of June 27th, well beyond that timeframe, I have been in contact with Amy via email. Last week, she assured me it would be processed, and this week she mentioned it would be sent out. We are both frustrated and simply want our refund expedited. Thank you. Best regards, Lynette R. & Aaron C. [redacted] E Mercer Ln Phoenix, AZ [redacted]

After spending a considerable amount of time on the phone with customer service representative Jackie, she successfully obtained approval from the Manager of Canton, MI IKEA to send me two Skalberg desk chair shells priced at $14.99 each. Despite being informed of their availability in store, upon traveling for four hours to purchase, no white shells were located. Jackie assured me she had initiated a case under my phone number to send the two Skalberg shells and was in the process of collecting my shipping address, but the call abruptly ended. Regrettably, she did not reconnect, and my subsequent attempts to reach her have been unsuccessful.

I am having issues with my futon sofa bed as the slats have become dislodged, creating significant gaps beneath the mattress. I previously sought assistance for this problem without success. Now, my focus is on disassembling the queen-sized futon sofa bed to remove it from its current room. I am seeking guidance on the essential components that must be dismantled for this task. Additionally, I require information on the correct size of Allen wrench needed to disassemble the critical parts effectively. Any advice or suggestions would be greatly appreciated. Thank you.

I purchased a mattress but received the wrong one during pickup. I realized it was not the correct model, as I wanted the $[redacted] one, not the $[redacted] one. Subsequently, I had to visit the refunds department to exchange it. I was assured that the refund would be processed promptly to allow payment for the correct mattress. However, it has been over a day, and the refund still hasn't reflected in my account. Consequently, I ended up paying for two mattresses. Additionally, as the refund didn’t show up immediately, my account was charged in a currency I didn't intend to use. I am expecting this situation to be resolved and for appropriate compensation to be provided since the payment was deducted without authorization.

I purchased furniture from the store and arranged for delivery. My order includes the BRIMNES Bookcase in white. Today, only one of the two boxes needed for the bookcase was delivered (part 1 arrived, part 2 is missing). My order number is [redacted]78. I contacted the delivery service to check, and I attempted to reach customer service without success. I kindly request IKEA to deliver the missing second box for my bookcase.

I purchased a shelving unit with 6 inserts to create cabinets. One of the cabinet sections arrived defective. The back pieces of the cabinets have white plastic covering and flaps for attachment that are not properly glued on one piece. The white plastic is unglued with large bubbles, and the flaps have no adhesive. Only the back piece is affected. I require a replacement piece to complete the assembly of the unit. The order number for this shelving unit is [redacted]13, and the cabinet piece number is [redacted].[redacted].67.

Order Number: [redacted]90 I received the desktop piece on 6/14/[redacted] and it was damaged. I contacted Customer Service and spoke to Destiny. A case number was assigned, and I was informed the replacement top would be shipped in 7-10 business days with an email notification. After two weeks with no email or replacement, I contacted Destiny a second time on 6/28/[redacted]. She mentioned the part was not available and suggested picking it up at the Tempe store. I expressed that I ordered online to avoid going there. Destiny promised to prioritize my issue but as of Monday, July 8, [redacted], I have received no email or updates. This situation needs urgent resolution as the desk is a birthday gift and now delayed. Please either send the replacement part or a complete new desk. Contact attempts via phone have been unsuccessful. Thank you. - Carol E. [redacted] E Via Linda, Apt [redacted] Scottsdale, AZ [redacted] Phone: [redacted]

Hello, I bought a Hermès nightstand from Ikea a few months back while in Germany. Due to my military relocation to Japan, I kept the stand packed, intending to assemble it in our new residence on reaching Okinawa, where there is no nearby IKEA. However, upon unpacking, I realized that the bottoms of the stands are missing, rendering them unusable. I have images to illustrate the problem if required. Rather than a replacement, I simply need the missing bottoms sent to me so I can utilize the purchased item. Thank you for your help. Best, Courtney A.