Ikea Customer Service Issues

I had a delivery from Ikea that was handled by the 3rd party contractor XPO Logistics. There was a confirmed delivery date, but I received a last-minute call postponing it by 2 days. This led to a cancellation due to the freight elevator issue on the new date. Despite Ikea saying they couldn't cancel the order and XPO not being reachable, the delivery was attempted two days later, but most items were turned away. The $2.68k order has not been refunded, even after I submitted a request two days ago via email. Calling Ikea's customer service multiple times has been unsuccessful due to high call volume. It's urgent to resolve this matter promptly due to the inconvenience and wasted time caused by the delivery delay.

We recently purchased a new IKEA Kitchen, which arrived on time, and we were satisfied overall. However, upon inventorying the items, we noticed the cooktop exhaust fan was missing. We contacted customer service and arranged for a new delivery date. Unfortunately, the second delivery date was missed, leading us to reach out to customer service for an update. After a long wait, we spoke with Martin, who regrettably seemed unable to assist promptly, leaving us in limbo on the phone. Despite the lengthy hold, we persisted but were ultimately redirected to the freight company and back again. Following further delays, we were promised a new delivery date for today, July 7th, yet have been let down once more without any communication. Subsequent attempts to resolve the issue led my wife to endure more long wait times, only to face another dead-end with Martin allegedly hanging up on her. We are disheartened by the lack of follow-through and accountability. Our order numbers are: [redacted]86 and [redacted]86.

Dear Sir or Madam, I am Zainab, a Design and Technology student working on an adjustable table project. I am seeking information to enhance my design. 1. Who is IKEA's target audience? 2. What is IKEA's best-selling table? 3. What is the average price range for IKEA tables? 4. What aesthetic and style does IKEA use in furniture design? 5. What are IKEA's core values? 6. Can you provide product design advice? 7. What is the lifespan of IKEA furniture? Your guidance and suggestions would be greatly appreciated. Thank you, Zainab

I recently ordered an ivar fold-up table and bookcase combo, which I received less than a month ago. After assembling the fold-up table, I noticed that there are leftover hardware pieces that seem to belong to the bookcase part, which was missing from my delivery. The order process was challenging as I had to place the order over the phone due to technical issues with the website. Despite the lengthy phone call and effort to place the order correctly, it appears that part of my purchase is missing. I specifically remember paying for the ivar solid pine bookcase along with the table in its natural state. I kindly request customer service to review my order and assist in locating the missing portion. Thank you.

I received an email from Ikea about the parcel shipment (Order number: [redacted]2). I won't be home until August 1st, so I can't receive it right now. I've tried calling but no luck reaching anyone. I contacted Ikea to delay the delivery of another parcel (Order number: [redacted]) as I'll be away until July 30th. Additionally, there was an issue during a previous order where the surname on the package didn't match my passport. Can we update it to ALAIN MARTINEZ URRUTIA? Thank you, Alain

I purchased two items from IKEA online. When the delivery arrived, I signed off on it as everything appeared fine. The next day, as I began assembling the furniture, I found that one of the pieces had several missing parts. My attempts to contact IKEA customer service have been unsuccessful, with repeated messages about a high call volume followed by disconnections. I intend to go to my nearest IKEA store to return the faulty item for store credit and obtain a replacement. The lack of information online or through customer service regarding returning an online purchase in-store has increased my worries. Appreciate any help you can provide.

As an IKEA Family member, my membership number is [redacted]******[redacted]8. I purchased item # [redacted].[redacted].28 on 7-14-19 at the Norfolk, VA store. The first dishtowel has stars, while the second one is blank-white, which I found misleading. I've been trying to contact customer service without success due to high call volume. On 7-20-19, I bought two sets of turquoise glass bowls and found one set had 4 bowls and the other set had 3. Despite these issues, I appreciate having an IKEA store nearby but am disappointed with my recent experiences. I would like another star dishcloth and one turquoise glass bowl to be sent to my home if possible. Sincerely, Beth A.

I ordered a mattress and was initially told it would be delivered on July 23rd. I waited at home all day, canceling my appointments. Then, I received a message saying it would be delayed to July 24th and asked for it to be left at the nearest depot for me to pick up. Since I didn't hear back, I assumed the delivery was scheduled for the 24th. I waited again the next day, feeling frustrated. At 3 p.m., I reached out to TOLL customer service and was informed that the item was waiting for my collection, which I wasn't informed about previously. Despite being willing to pick it up, I found out it was a 45-minute drive from my place in Wiley Park to the collection point in Eastern Creek. I tried to contact customer service for an explanation about why the item wasn't left at the closer TOLL Greenacre, only a 5-minute drive from my location.

We received the Kallax shelf unit with four inserts, but unfortunately, one of the door inserts is missing. Additionally, the Halkip wall lamp arrived damaged due to a crushed box, causing the lamp shade to be crushed as well. We are requesting a replacement door insert to be shipped to us along with a new lamp, as the damaged one needs to be discarded. During the delivery, there were difficulties identifying the missing piece while my husband was left outside in the pouring rain for about half an hour. Since the delivery was challenging and unsuccessful, I kindly ask for the $39.99 shipping fee to be waived. In summary, we kindly request a new shipment of the missing door and lamp, both with complimentary shipping, as well as the previous $39.99 shipping fee to be waived.

I placed an order for a bed frame on July 20, [redacted], but received the wrong size. After many attempts, I managed to contact customer service to arrange an exchange. Despite scheduling a delivery for the correct item on July 24, there were unexpected changes in the delivery time via email. I waited at home for 8 hours only for the delivery to never arrive. The next day, North American Logistics called multiple times to confirm delivery, but it never came. Today, I tried reaching customer service at IKEA East Palo Alto, but experienced challenges with the phone line. The process has been frustrating, especially with the lack of communication and unsuccessful delivery attempts.

I am having trouble assembling my MALM dresser. I seem to be missing the folding part for the back, with only one non-folding piece available. Additionally, step 8 in the instructions shows two parts, and I assume the thinner, non-X-ed one does not go at the bottom. However, both parts appear unfinished. When going back to step 6, it seems the only way the pieces fit is with the finished side facing the bottom. Is this the correct way to assemble it?

On Saturday, July 27, I placed a kitchen order at the Woodbridge VA department with Order #[redacted]34. Despite some issues with the pricing and charges, I want to address a concerning matter today. My daughter, the recipient of the order, has been bombarded with 11 phone calls from other customers since yesterday afternoon. These customers are inquiring about their own orders, mistakenly using my daughter's phone number. One of the numbers is [redacted]. This breach of privacy is unacceptable and needs immediate resolution along with compensation. To confirm this issue, check if [redacted] is an IKEA customer. I contacted Customer Service, but the agent was unable to provide a solution due to understaffing. Your prompt attention to this matter is greatly appreciated. Thank you. - U Schlein

In early July, I contacted Ikea about a damaged item from my June 8th order ([redacted]49). After realizing the tear post-wash, I reported it to Ikea, and they mentioned sending a replacement (case number [redacted]7). On July 23rd, I received a message about payment for an order I didn't place, leading to confusion. Despite their explanation that a refund was issued on July 16th (not received), I paid $15.97 for the replacement item with new order number [redacted]11. The item arrived via special delivery on July 24th, yet on July 25th, I got an email saying it was shipped. After contacting customer service on multiple occasions, the issue persisted, including the non-receipt of the refund and delivery emails for the same item. Now, I have a new case number ([redacted]5) for the refund and hope for a resolution soon. The back-and-forth calls have been frustrating, and I just seek the $15.97 refund to conclude this confusing experience with Ikea. - M.H.

Subject: IKEA Plants Exchange Assistance Request Dear IKEA Customer Service Leadership, I am reaching out for help regarding an unsuccessful attempt to exchange some plants at the IKEA store in Fishers, Indiana on Saturday, August 3. My name is Amy Huber, and my IKEA Family member number is [redacted][redacted]03. I had purchased a TROPISK plant (Article [redacted]7) on 12/23/[redacted] and a FICUS plant (Article [redacted]6) on 2/5/19. Unfortunately, both plants had issues shortly after purchase, and I tried to exchange them on August 3, only to be informed by a female employee who identified herself as a manager that the exchange was not possible at that time due to the plants being older than a week. I have attached the receipts for both purchases and was hoping to take advantage of the IKEA [redacted] Day Exchange Promise. Given my busy schedule as a full-time ER Nurse with recent family events, I delayed the return until now. I kindly request your assistance in arranging for the exchange of these plants. I would greatly appreciate your help in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, Amy Huber

I bought the Hemnes 8-Drawer dresser in early January [redacted]. About nine weeks ago, I noticed a significant split in the top surface of the dresser, large enough to slide in a piece of paper. No heavy items were on top, just some papers and clothes. I've been trying to reach customer service several times without success. I'm looking for a solution before leaving a review because returning it is difficult due to the distance to the store. I contacted Ikea support, but after six weeks and multiple emails, I haven't received a response on how to fix the issue.

I recently visited your Belfast store and bought a lovely JUVELBLOMMA double bed quilt cover with 2 pillowcases last week. I was so pleased with it that I returned today to purchase a single bed size, but unfortunately, I was informed it had been discontinued. Surprisingly, after checking online, I found that there is still one available in the Belfast store, even though it cannot be purchased online. Regrettably, I am unable to visit the store again due to being a pensioner and relying on someone to take me. I am very interested in buying the single bed quilt cover and am willing to pay for it now and arrange for someone to collect it on my behalf. Your assistance in this matter would be greatly appreciated.

Subject: Missing Items in IKEA Delivery Dear IKEA Customer Service, I am writing regarding my recent delivery (Order: [redacted]09) on 08/04/[redacted], where two items were missing: the KARMSUND floor mirror (Article Number: [redacted].[redacted].82) and the FIXA 17-piece tool kit (Article Number: [redacted].[redacted].54). Unfortunately, no packing slips were included for these items. Upon delivery, my neighbor noticed that the delivery staff did not carry anything as large as a mirror. Given that theft is not an issue in my building, it seems these items were either forgotten or lost prior to delivery to me. Could you kindly resend the KARMSUND mirror and FIXA toolkit at your earliest convenience to the following address: Rina Kuusipalo [redacted] W 75th St, Apt 11 New York, NY [redacted] USA Phone: [redacted] Email: [redacted] Thank you in advance for your assistance. Warm regards, Rina

I have made multiple calls, however, each time I am faced with a high volume message prompting me to visit the website. Unfortunately, I couldn't locate any option on the website to send an email regarding this issue. Concerning Order [redacted]55, I would like to request a refund for the delivery fee. The delivery did not arrive within the specified window, causing me to miss a class I had already paid for. The delivery company initially provided me with a 4-hour window from 9am to 9pm, but after contacting them, I was given a new window for August 6 from 1pm to 5pm. The delivery eventually arrived at 5:41pm, well beyond the scheduled time. This being my first IKEA delivery experience, I had expected a smooth transaction, but this delay has inconvenienced me significantly. Kindly process a refund of the $39.99 delivery fee. Thank you, Carl V. [redacted]

I bought an Alex drawer and a Mikey drawer with a desk. One of the Alex drawers was faulty, so I returned it. However, the unit mentioned on my receipt was Mikey, causing confusion. After multiple exchanges due to faulty units, I had to drive back to the store several times, spending a significant amount on petrol. Despite speaking to customer service, who arranged a collection but failed to cancel it, the delivery van still turned up unnecessarily. The overall service and product quality were disappointing, especially considering the time and money wasted during this experience. I will be hesitant to return to this store in the future.

I made an online purchase on July 30th, with order number #[redacted]07, including the following items: - (1) KLASEN outdoor serving cart, consisting of two parts: underframe [redacted].[redacted].13 and top shelf [redacted].[redacted].94. - (6) NASTON outdoor chair cushions [redacted].[redacted].33. On August 1st, I received a shipment confirmation email with one tracking number, assuming I would get everything together. However, on August 5th, only the KLASEN underframe ([redacted].[redacted].13) was delivered. After struggling to reach IKEA customer service that evening, I was informed the order was split and given a second tracking number. Despite the tracking indicating delivery by August 6th, with only a label created status, I am still waiting for the rest. Following several unsuccessful calls to IKEA, I was advised to email them on August 6th. Despite reaching out through their social media, I have not received any response yet.