Re: IKEA Order ********, Case * **********I have attempted to reply to this message by...

GetHuman-csbowma's customer service issue with Ikea from September 2018

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The issue in GetHuman-csbowma's own words
Re: IKEA Order ********, Case * **********I have attempted to reply to this message by phone at *-***-***-IKEA with no success. **I spoke with a representative at this number *-***-***-IKEA on Tuesday ******* and was told that my delivery would not be firmly scheduled until I received a phone call from the local delivery partner.**I NEVER RECEIVED ANY CALL TO SPECIFICALLY SCHEDULE & CONFIRM THE DELIVERY DATE $ TIME FOR TODAY.**I do not understand why the delivery was made without the final notification as indicated specifically to me when I ordered this item and again specified to me in my telephone call to customer service * days ago.**Please advise on this matter immediately, as there has been a breakdown in your communication system which caused me to miss this delivery I have been waiting for.**Susan Bowman****.***.**********@***.com**-----Original Message-----*From: IKEA ******@***.com**To: csbowma ******@***.com**Sent: Thu, Sep **, **** **:** am*Subject: IKEA Order **********Hello,*Dear Susan Bowman, *Thank you for choosing IKEA. Regrettably, it looks like we missed you when we attempted to make delivery. *Please note, that if the delivery failure was due to a missed appointment, there may be a redelivery fee. Please give us a call at ***-***-**** and reference case * ******** to speak directly to an IKEA representative who can help you reschedule your delivery date. Please note that we can only hold unscheduled orders at the local provider for a limited period of time. If we don’t hear back from you soon, we may need to cancel order* ***-********* and return it to our stores. Sincerely, IKEA Customer Support Center* *Please review the attached PDF for an important message from IKEA. Please reply to *****@***.com, including the order number in your response, or you may call us at *-***-***-IKEA (****).* *Sincerely,* *IKEA Customer Support Center

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Customer service issue
Reported by GetHuman-csbowma
Sep 13th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 7389 others
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GetHuman-csbowma started working on this issue
Sep 13th, 2018 3:46pm

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