Hello,**I am contacting IKEA about a couch I purchased from them that was supposed to b...

GetHuman-brannock's customer service issue with Ikea from August 2018

Help with my Ikea issue
The issue in GetHuman-brannock's own words
Hello,**I am contacting IKEA about a couch I purchased from them that was supposed to be delivered to my apartment last Monday, ** **. When the delivery truck arrived, it only had the covers for the couch. I called the delivery company, North American Logistics, and they were unable to find the couch after performing a warehouse search. The company then directed me to call IKEA, who I have been unable to reach through the customer service hotline.**Please contact me as soon as possible so that I can reschedule a delivery date. The information for my order and my contact information is copied below. I would greatly appreciate any assistance you can provide.**Order Number: **********Driver Number: *****Name: Brannock Furey*Email: *****@***.com*Phone Number: (***) ***-******Thank you,*Brannock Furey
GetHuman-brannock did not yet indicate what Ikea should do to make this right.
I have an issue with Ikea too
How GetHuman-brannock fixed the problem
Repeatedly call the delivery company. I was unable to contact IKEA, but luckily North American Logistics was able to help me.
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Ikea

Customer service issue
Reported by GetHuman-brannock
Aug 28th, 2018 - 3 mons ago
I have an issue with Ikea too
Fixed
GetHuman-brannock shared how to fix
Seen by 9 customers so far
Similar issue to 6576 others
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Items needed
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Timeline
GetHuman-brannock started working on this issue
Aug 28th 3:00pm
GetHuman-brannock confirmed the issue is fixed. Hooray!
Aug 28th 4:16pm