We picked up an order in store July *. My husband waited in line for * hours for the or...

We picked up an order in store July *. My husband waited in line for * hours for the order and by the time he reached the front of the line the store was closing and our order (appx ** pieces) needed to be loaded up quickly so he could begin the *-hour drive home and the employee could get back to assisting with closing. We realized when the order was unpacked this past weekend that * items were missing: * Skogsta stools and one Linnmon table top that belonged to a Kallax workstation system. We have already paid for these items and need them. We cannot get ahold of anyone who can seem to help us or answer our questions. After spending appx * hours on the phone waiting after * separate calls we have still not been called back or contacted as the reps told us we would be. Please help!