Ikea Customer Service Issues

I am inquiring about my order number [redacted] as it has not been delivered and I have not received a confirmation email. The phone number on file was incorrect, leading to a lack of notifications to my email. After checking the order status, the update only says 'Order was not delivered as scheduled.' I am looking to update my phone number accurately and provide additional information for a successful delivery to my address. During a recent call, I was told they attempted delivery but no one was home. I requested a phone number update, but was transferred without receiving an estimated time of arrival.

I am inquiring about the status of my order as the local delivery company has no record of it. I have been receiving emails with details regarding my order, addressed to Paul Berkovitz. The order is with the local delivery company, Track your Order, Reschedule your delivery date, Delivery FAQ's, and Customer Support Center are listed as options in the email. The delivery is scheduled within a 12-hour time window with a phone call notification the day prior or a 4-hour window without prior notice. The order number is [redacted], received by the delivery company on 06/04/[redacted] at 09:24, via TRUCK delivery method by T-Force. The scheduled delivery date and time window is 06/03/[redacted] from 09:00 to 21:00.

I attempted to reach IKEA customer service three times, and it was a dreadful experience. I couldn't connect during the day and faced long wait times at night - 45, 80, and 94 minutes on each call. The first agent was unhelpful, offering incomplete advice. The second agent even scolded me for following the previous advice before abruptly ending the call at midnight. It seems customer service shuts down promptly at midnight, ending all ongoing calls. During my next attempt the following night at 9:50 PM, after enduring 94 minutes of irritating recorded messages, the call was disconnected at 11:24 PM. Upon calling back, I was notified by a recording that customer service was closed for the day. I am determined to resolve the $[redacted] shipping error, but the thought of contacting their customer service again is daunting. I would prefer snail mail to dealing with them on the phone. Warning others of this dreadful experience may be beneficial. Thank you.

I recently purchased 3 beige Billy Bookcases with doors at your Atlanta, Georgia store. In the first box I unpacked, I noticed damage on one of the shelves, which is not easily visible as it's an inside piece towards the back. Additionally, there is damage on an exterior visible piece of one of the side panels in another box. Due to limited space in my downsized apartment, I haven't been able to open the other two boxes or inspect the remaining shelves for damage. I'm wondering if it's possible to have replacements delivered for the damaged parts and have the damaged pieces picked up. If I can receive these replacement parts, I may consider opening the other boxes to check for further damage and maybe use undamaged parts from those shelves. As a solo project for a petite female in a third-floor loft, returning the items in their current condition is not feasible for me. Thank you for your assistance in this matter.

I visited the IKEA Round Rock store last Friday and purchased 4 countertops with a same-day delivery scheduled from 5-9pm. After waiting in the heat at the construction site, the delivery company, Logix, claimed they couldn't deliver due to road conditions which was false since it's a direct route on a major highway. They mentioned returning the countertops to IKEA. Despite hiring someone to retrieve them, IKEA stated the countertops were delivered to my home causing an unnecessary trip costing $[redacted]. IKEA NJ called on Sunday to say they found the countertops but can only deliver them by Tuesday, disrupting the installation schedule. Contacting IKEA has been frustrating as the calls are not going through, leading to hours of unsuccessful attempts.

I was supposed to receive a delivery today, but it did not arrive due to security restrictions at my apartment complex. I have arranged for the leasing office to assist with access for future deliveries. I need to reschedule the delivery of ORDER [redacted]78 to [redacted] E Katella Ave Apt [redacted] in Anaheim, CA, under the name Alyssa Fiore. The new delivery date requested is Tuesday 6/12/18, in the morning. Kindly have the IKEA driver contact me at [redacted] upon arrival so I can ensure access. Please confirm the receipt of this message.

My spouse is currently 38 weeks pregnant, which is 8 and a half months. We made a purchase at Ikea Brooklyn on June 2nd. The scheduled delivery was meant for Friday, June 8th, but it got postponed to Sunday, June 10th due to a call. Unfortunately, the delivery was pushed again to Wednesday, June 13th after the driver didn't ring the doorbell on Sunday. My spouse emphasized the urgency of receiving the delivery on Monday as she fears it might be too late soon. She specifically mentioned our availability only until 1pm. Despite this, XPO has scheduled the delivery window from 3pm to 7pm. We are extremely tired, haven't received our mattress, and it has now been 10 days since we made the purchase. We kindly request the delivery to be prioritized for tomorrow morning at 9am.

My wife is currently 38 weeks pregnant, which is equivalent to 8 and a half months. We purchased furniture from Ikea Brooklyn on June 2nd with the initial delivery scheduled for June 8th. Due to various delays and miscommunications, the delivery date has been pushed back multiple times. Despite our requests for an earlier time window of 9am to 1pm due to our circumstances, XPO has only offered a window from 3pm to 7pm, causing further frustration and inconvenience. We urgently need our furniture delivered first thing tomorrow morning at 9am as tomorrow is the only feasible day for us.

I recently purchased a YPPERLIG product from IKEA, brand new and assembled it yesterday. While assembling, I encountered an issue with two of the holes not being the right size for the screws. Specifically, one pair of holes is smaller than the others, preventing the screws from being inserted properly. This manufacturing defect has left me unable to attach the last two legs correctly, despite successfully screwing in the other six. I am disappointed with this situation as it renders the product unusable with only three out of the four legs secured. I had to rent a car to visit the store, and I am reaching out for assistance in resolving this matter promptly. I kindly ask for IKEA's support in rectifying this issue. Thank you for your attention to this matter.

I am having trouble with the assembly of my furniture. One pair of holes is smaller than the others, preventing the screws from fitting properly. As a result, only six out of eight screws can be inserted into the legs. This issue seems to be a manufacturing defect, and I need assistance to resolve it. I do not own a car and had to rent one to visit the store. It is frustrating to receive a product that does not function as expected. I would appreciate IKEA's help in addressing this matter promptly. I also attempted to contact customer service over the phone but experienced great difficulty in getting through and received no resolution.

I purchased the Hemnes N daybed at the Round Rock store in mid-May [redacted]. I have experience assembling Ikea furniture and had no issues with assembly until a person used the pull-out section and all five connecting screws pulled out. I believe the composite backboard needs replacement for proper reassembly. I promise to limit use to individuals under [redacted] lbs. The daybed is for my grandchildren, all under 5 years old. Thank you, Timothy Washburn, Ikea Family member.

I purchased the "TUFFING loft bed frame" from Ikea on May 28, [redacted], at 11:57 pm with order number [redacted]87. The delivery took place on June 06th and comprised two packing units. Unfortunately, one of the units had a wrong tag, containing a different item. Upon realizing this, I promptly asked the delivery person to return and advised them to contact Ikea's customer service. The next day, I reached out to Ikea's customer service to address the issue, where a helpful assistant created a new order ([redacted]8) for me. Following their instructions, I refrained from receiving any notification regarding the new order. However, after waiting for a few days, I contacted customer service once again to inquire about the status. During this call, I was informed that the order had not been approved. I hope this matter can be resolved efficiently, as I have already invested time in addressing this issue.

I recently returned some kitchen items to Ikea for a refund, but I didn't have the credit card used for the purchase on me. The store issued me a credit instead of a refund, as they require the physical card for refunds to be processed directly back to it. I'm wondering if I can go back with the card and receipts to get the refund of $[redacted] back onto the card. The cashier mentioned it could be done at the Brooklyn Ikea location if I bring the card. I'm hopeful I can resolve this online or over the phone to avoid another trip from Manhattan to Brooklyn. I'd appreciate any guidance on this matter. Thank you.

I recently ordered 16 plates and 16 bowls from Ikea US (order number [redacted]57, article numbers [redacted].[redacted].52 and [redacted].[redacted].48) on May 30th. Although the delivery was on June 4th, the package arrived in poor condition with items broken due to insufficient packaging. After a long wait, I spoke to a representative who promised a redelivery (order #[redacted]65) with proper packaging. However, the replacement items arrived in an even worse state on June 19th, with many more plates and bowls shattered. I have been unable to reach Ikea's US customer service for a resolution and am requesting a refund for the original order. Being an Ikea family member, I hope for a meaningful solution and perhaps a gift card for the inconvenience. Contact me at the email below or at [redacted].

I still have not received my refund of approximately $[redacted], which was promised to me weeks ago. After ordering a plant and a TV stand that were never delivered even after months, I am feeling frustrated, aggravated, and disappointed. I simply want my money returned. It's been a hassle having to make multiple lengthy phone calls to reach a representative. Upon speaking with someone, I was informed that the refund would be processed within 10 business days. Unfortunately, the refund has not been issued, and I am not willing to let go of this unresolved matter. Despite being a fan of Ikea, this has been an extremely negative experience for me.

I recently ordered a bed online, but when it arrived, it was incomplete. Contacting customer service, I initially spoke with Sharday, who seemed distracted while assisting me. After being transferred to Tamera, it became clear that an additional part was necessary for the bed frame, information that wasn't mentioned on the website. Further transferred to Pamela, she contradicted the need for an additional part and mentioned it should have been included in the delivery. Upon escalating the issue to supervisor Alec, his rude behavior and raised voice were unexpected and unprofessional. A mere $15 gift card offered as compensation was inadequate considering the inconvenience. This experience with the customer service team has been disappointing, expecting at least an apology and the missing bed part to be promptly resolved.

I made an order on 6/17/18 with scheduled delivery for 6/19/18, including picking, delivery, and assembly services. Unfortunately, there was a no-show and no communication. After long waits on two customer service calls and multiple rescheduling attempts, the delivery was still not made by 6/27. This is frustrating as the order consists of items worth over $[redacted]. I expect immediate delivery and assembly, with one couch to be provided free of charge due to the inconvenience, or I will be forced to cancel the entire order.

My recent IKEA cabinet order, totaling over $[redacted] (#[redacted]08), has now failed to arrive on two separate scheduled delivery dates. Initially set for delivery on 6/23, the order did not arrive, prompting me to contact IKEA. After redirection to the third-party delivery company T-force, it was revealed that some items never made it from IKEA. Despite rescheduling for 6/26 then adjusting to 6/27, the items were once again not delivered on time. Even after receiving a confirmation call on 6/26, T-force confirmed they were still missing items from IKEA. Frustrated with the lack of communication between IKEA and T-force, I am seeking resolution and possibly compensation for the inconvenience of two missed delivery dates, numerous phone calls, and the time wasted waiting for my order.

I purchased a TV stand and a plant, but after waiting 2 months for delivery, I reached my limit. Despite calling customer service with an 80-minute wait, I discovered they couldn't help and directed me to the delivery service, which was unhelpful and did not return my calls. Feeling fed up, I called Ikea again, waited another 90 minutes, and requested a refund. Although I was assured it would take up to 10 business days to process, it has been months and I have yet to receive the $[redacted]+ refund. This situation is beyond frustrating and irritating. I simply want my money back. While I am a fan of Ikea, this experience has been incredibly disappointing.

I ordered a TV stand and a plant, and after waiting for 2 months for the delivery, I was fed up with the whole situation. I contacted customer service, waited for 90 minutes, only to be informed that it was beyond your control and I needed to contact the delivery service. The delivery service was unhelpful. They didn't deliver my items or return my calls. Frustrated, I called Ikea again, endured another 90-minute wait, and requested a refund. They mentioned it could take up to 10 business days to process. However, it's been months, and I have yet to receive the over $[redacted] refund. This amount was a strain on my budget, and I'm feeling incredibly frustrated and irritated. All I want is my money back. Despite my love for Ikea, this situation is completely unacceptable.