Ikea Customer Service Issues

I need help canceling my order today and getting connected to the after-sales department. I placed an order on July 3rd and canceled it on July 5th. Despite trying to cancel within 2 hours, I was informed via email that I could only do so once the order reached the local delivery center. Following a call last Thursday, I was advised to reach out today. However, after trying to contact customer service three times today, each resulting in wait times exceeding 2 hours, I have been unable to connect. I was assured by one representative that they were transferring me to the After Sales department, but after waiting on the line for over an hour, no one responded.

I have not received any updates regarding my delivery. Online purchase made on 6/11/18. Waited at home on 6/24/18 for delivery that never arrived and no communication about a delay. After multiple attempts to contact customer service, finally spoke to a representative on 6/29/18 who provided a tracking number with XPO Logistics, which does not work. Tracking number: [redacted]02. Received an email on 6/29/18 indicating my order was with the local delivery service. On 7/1/18, got a response to my online complaint promising contact from the delivery company, which has not happened. I haven't heard anything further from Ikea or the delivery company. Where is my order?

Dear IKEA Customer Care, I am extremely disappointed that my recent order has not been delivered as scheduled. Despite taking time off work to accommodate the delivery window, I was informed at the last minute that the delivery would be delayed until next Friday. This situation has caused significant inconvenience and frustration as I wait for my order of nearly USD 2,[redacted], affecting my daily routine and living conditions. I have attempted to seek assistance through the email provided by IKEA, only to receive an automated response indicating it was not monitored. Additionally, the conflicting information between IKEA and XPO-Logistics regarding responsibility for the situation has further added to my dissatisfaction. After long waits on hold and unfulfilled promises of contact, I am left feeling disregarded and overlooked in resolving this issue. I believe fair and ethical conduct should involve taking responsibility and offering appropriate compensation for the inconvenience caused to customers like myself. Your attention to this matter and a resolution to compensate for the disruptions faced would be greatly appreciated. Sincerely, [Customer]

I am anticipating the delivery of a Stenstorp kitchen island from the Ikea online store tomorrow, but have not received a confirmation call as expected. This situation occurred two weeks ago when I was waiting for the same island from the Paramus, NJ store, and I never received a call. I later found out that the item was unavailable. Is it standard procedure not to inform customers if an expected item is unavailable? The order is under the name Jacquelyn Pedersen and is to be delivered to [redacted] C. Chestnut Ridge Rd., Chestnut Ridge, NY [redacted]. I am currently not at this address and will need to drive an hour to receive the furniture. It is inconvenient and frustrating not knowing if the delivery will arrive or not. Thank you.

Hello, I'm K. C. from Salt Lake City, Utah. Our kitchen order was supposed to arrive on July 14, but it didn't show up. While reviewing my emails, I noticed a message on July 12 stating the shipment had been rescheduled for July 11, a day earlier, allegedly at my request. I didn't request this as it's not possible to request a past date. I'm uncertain about the status of my order and have been unable to reach customer service on the phone. Our order number for the kitchen cabinets is [redacted]71. I'm looking to track down the order and rearrange the delivery.

I received my new cushions for the sectional, but unfortunately, when I finally had the chance to open the boxes after a week and a half, I discovered bugs crawling on me and on the boxes. Concerned, I identified them as bed bugs and alerted Ikea, providing them with photos of the infestation. I had to have an exterminator visit, who confirmed the presence of live bugs and eggs on or near the boxes. Despite initial discussions about receiving a replacement sectional or a refund for the items, Ikea has since stopped communicating with me after I sent them the pictures. I have attempted to reach out via phone and email, but have not received any response.

I bought a sectional sofa last May, and recently had to replace the cushions due to memory foam collapsing. After receiving the new foam, I couldn't unpack it right away due to being disabled. Later, I noticed bugs on the couch, which was unusual for my bug-free house. Upon investigation, I found hundreds of bugs between the cushions and the couch cover. I've never experienced bugs before, and it seems they came with the new cushions in the box. I need help covering the cost of cleaning all the affected areas, as I can't afford a professional cleaning service on my fixed income. I've been calling Ikea since 6 a.m. Pacific time, but keep getting disconnected. I hope to get assistance with this issue, as bringing bug-infested boxes into people's homes is unacceptable. Thank you for your help.

I received an order on 7/12 containing a desk top and a bookshelf, but the table legs I ordered were missing. Details are as follows: - [redacted]9 Finnby BookC - [redacted]7 Hilver TblTop Not delivered: - [redacted]3 Hilver ConeShp legs (I hope there are 4 legs in this set as it was not specified on the website. I paid $25 and expect 4 legs). The packing slip, order# [redacted]91-[redacted]-1, indicated that zero legs were shipped. I would like to know where the legs are and when they will be delivered. I am disappointed with the customer service I have received. After an hour of unsuccessfully trying to contact someone by phone, I was briefly connected and then put on hold for over an hour. I have been disconnected multiple times when calling since then. The chat on the IKEA site was also not working, and my message on Twitter went unanswered for 4 days. I hope this message finds its way to a helpful person as I have never faced such frustration with customer service before. Thank you, - L. S.

I purchased IKEA pantry cabinets at the Stoughton, MA store with order number [redacted]30. The delivery was scheduled for July 15, but the order was not loaded onto the truck, causing delays. The cabinets were rescheduled for delivery on July 19 with a delivery window provided. Unfortunately, the cabinets were not loaded onto the truck again, and IKEA failed to inform me. I contacted XPO delivery today, and they confirmed the order was still not dispatched. I am frustrated with the lack of communication and delays. When can I expect to receive my cabinets?

I have encountered an issue with my Luroy slats, which I only noticed during the final assembly of my queen bed. Instead of receiving queen size slats, I have been provided with full size ones. Due to the inconvenience and stress this situation has caused me, I am requesting a refund for the entire purchase, including the mattress. Here is a summary of the events that have unfolded: - Last Friday: Advised in-store that delivery would occur on Monday but was directed to the wrong location for the slats. - Sunday: Did not receive an expected call from the shipping company. Upon contacting IKEA and the shipping company, a delivery slot was arranged for Monday between 10-2. - Monday: Despite not receiving a 30-minute call before delivery, was informed by the shipping company that the order was not ready for pickup. After several attempts and delays, a new delivery date was scheduled for Thursday. - Thursday: Received the shipment only to discover all pieces were incorrect. This entire experience has been a week-long disaster with multiple errors on IKEA's part. In order to rectify the situation, I am seeking assistance to disassemble and return the incorrect items, replace them with the correct pieces (including queen Luroy slats), and assemble them free of charge. Additionally, a full refund for the purchase of furniture is requested. I am available Sunday or Monday evening for the exchange. Kindly advise on IKEA's course of action to resolve these issues promptly. Thank you. - ES

Hello, I am a professor at a small liberal arts college in Winston-Salem, North Carolina. I am excited to share that I will be launching a new Center for Women in Entrepreneurship and Business at a prime location in our growing innovation quarter. As part of our setup, I am planning to incorporate IKEA furniture. We are scheduled to open on August 18, and before I proceed with my order, I have a few inquiries. 1) Could you please confirm if you have a business-to-business ordering process, or should I visit your website to make my selections and complete the purchase using my credit card? I am interested in acquiring items such as an L-shaped couch, a couple of chairs, two area rugs, and a coffee table. 2) What is the typical shipping timeframe, and what is the delivery process like? 3) I am also curious if you offer any discounts for non-profit organizations like ours, as we hold a [redacted](c)(3) status. Any cost savings would greatly benefit our ability to support our students and their growth. 4) Lastly, I would like to know about your return policy. In case any item, for example, the rugs, needs to be exchanged due to size constraints, how seamless is the return process? I appreciate your assistance and attention to these questions.

I was unable to find an item in any local store despite it showing in stock. After ordering it online, eight days have passed, and I am still unable to get a shipping tracking number after contacting customer service multiple times. I have spent over five hours on hold trying to cancel this order. I want to cancel the order placed with order number [redacted]90 and receive a refund to the credit card charged. I have always been a loyal customer since your store opened in Elizabeth, New Jersey, but the online fulfillment experience has been the worst I've encountered. Please cancel this order as it's too late for delivery, and I no longer want it.

My wife placed an online order for multiple items to be delivered to our home under order number [redacted]57. Initially, we were told the delivery would be on 07/13/[redacted], then it was rescheduled to 07/16/[redacted]. Unfortunately, today is 07/23/[redacted] and we have not yet received our order. Despite various promised delivery dates, we have not been contacted by IKEA since the last expected delivery date on 07/16/[redacted]. Calling customer service has been an arduous task. After multiple attempts, I finally managed to speak to someone today who transferred me to their resolutions department, but the call disconnected while on hold. We urgently require our delivery this week without further delays. I have taken time off work for over a week to be available for the delivery and to answer any inquiries. It's crucial that our delivery is made promptly.

I placed an order on July 12th with the hope of receiving my couch on July 15th. Despite assurances of a delivery timeframe from the store, I faced delays and misinformation. The delivery was rescheduled multiple times without proper communication on deadlines. Each time I attempted to follow up, I encountered long waits and inconsistent responses from various customer service representatives. The lack of coordination between the store, XPO Logistics, and Ikea led to a frustrating experience. Despite promises of resolution, the delivery status is still uncertain as of today, July 24th. It has been an exhausting process involving multiple calls and wasted time. I am now seeking a full refund for the undelivered couch due to the significant inconvenience this situation has caused me.

I recently bought a Sandbacken Sleeper Sectional sofa from the IKEA store in Portland, OR on 7/10/18. However, upon assembling it at home, I realized that the Sandbacken cover set was missing covers for the sleeper section under the sofa. The issue seems to stem from both the 3-seat sectional and sleeper sectional sharing the same Lofallet beige cover set number. This was not a warehouse picking error as they followed IKEA's product list. I am in need of the correct Lofallet beige covers for my sleeper section. Thank you for your help.

We were pleased with the room divider we purchased from IKEA previously. Recently, on 6/28/18, we bought a table and 4 chairs to match from IKEA. Despite taking a while to put together, we were disappointed to find a discolored top on the table. We returned the table to the Paramus store as advised and were promised a replacement. However, after a three-hour wait, we were informed that the table was out of stock and would need to be delivered. Despite the manager's promise to ship it for free and a new order number being issued ([redacted]55) on 7/5/[redacted], the table was not delivered on the scheduled 7/24/[redacted] date. After multiple unsuccessful attempts to reach IKEA and the shippers, we are frustrated with the lack of communication. We simply want our table delivered and hope to resolve this issue soon.

This is my third message regarding order #[redacted]85 and case #[redacted]3, which I cancelled due to prolonged undelivered status. I am inquiring about the status of my refund for this order cancelled on 7/5. Despite being assured of a timely refund after contacting customer service and Discover, my card has not been refunded the amount of $[redacted].50. As a loyal IKEA customer, I am disappointed in the delay caused by the delivery company's actions. It has been almost two months since the order was placed on May 24th, and I have not received the items or the refund. I intend to reorder these items directly from the store for pick up, bypassing the delivery company, but require this matter to be promptly resolved before proceeding.

I recently made an online purchase using Click & Collect. Unfortunately, one of the items I received was damaged, and the store would only provide a refund to my credit card instead of exchanging it. I promptly repurchased the item in-store but have not yet received the refund on my credit card after over a month. Despite multiple attempts to resolve this over the phone, I have been unable to reach a resolution with Ikea customer service due to long wait times and disconnections. I have all the necessary receipts and would appreciate assistance in resolving this matter promptly. Thank you.

I bought the Gjora Bed Frame P/m [redacted].[redacted].85 in Renton, WA, yesterday. Today, while assembling it, I noticed that the inserts for part [redacted] on one bedpost are misaligned, causing issues with attaching the rail. I have already put most of the bed together and returning it would be a long 4-hour, 50-mile round trip. Is it possible to just replace the problematic bedpost instead of disassembling and returning the whole frame? Your guidance on how to resolve this issue would be appreciated. Thank you.

I requested my husband to collect a bathroom cabinet from Ikea that we purchased on their website. We got an email about picking it up in Emeryville. However, upon arrival, he was informed that the cabinet was unavailable. Subsequently, we received a call from an individual claiming to be from Ikea asking for our credit card information for a refund. Reluctantly, I provided the details. Later, our credit card was used for six unauthorized transactions from Brother and Amazon. We immediately canceled the card. The same person called again the next day, stating the card was declined when attempting to reorder the cabinet. I informed them we had canceled the card and would not share any new credit card details. I am seeking guidance on getting a refund for the cabinet we never received.