Ikea Customer Service Issues

Dear Support Team, I've attempted to contact you three times, each with a wait time exceeding 60 minutes. The most recent call was so lengthy that the automated system suggested calling back on another day. I'm reaching out due to a recent delivery mishap. Sadly, the entire order arrived damaged with no protective packing materials. Glass candles and shot glasses were carelessly placed inside a bamboo box we ordered, resulting in breakage and wax leakage. The shattered glass is scattered everywhere, making it unsafe, especially with young children around. Despite ordering a duvet set, blanket, children's items, and wicker baskets, all products have minuscule glass shards embedded in them. Even after attempting to salvage some items, like the duvet and basket, I ended up with a cut from a stray piece of glass. This experience has left us greatly disappointed, as we've been loyal Ikea customers who recently transitioned to online shopping. We had to discard all items due to safety concerns. The chairs, arriving in a separate box, also sustained scratches due to inadequate packaging. I can provide pictures if necessary for your review. Sincerely, Christopher T.

During my recent visit to Ikea in Memphis, TN, I encountered multiple issues with my purchases. Initially, there was a delay at checkout because the item I wanted was out of stock, causing a barcode error. Despite a first-time user discount on my new credit card, it wasn't applied correctly, requiring further assistance. Additionally, upon reaching the pick-up area, I discovered missing discounts on the receipt and damaged shelves in the cabinets I bought. Upon returning to the store for more items, I faced another hurdle with using the temporary credit card number for a discount, which had expired unexpectedly. Despite the challenges, I found the customer service lacking in resolving these issues promptly. My repeated trips back and forth to the store due to various errors have dampened my overall experience and left me feeling disappointed with Ikea's service. I believe that with better attention to detail and improved customer service, situations like these could be avoided in the future.

I made a purchase on 7-22-18 using my Gmail email. However, on 7-25, I couldn't access my account despite having the correct password written down. After attempting to reset it unsuccessfully, I was prompted to open a new account, which I did using my Yahoo email. I placed a second order and received confirmation on Yahoo, but was told they had questions and would call within 24 hours, which hasn't happened. They then locked my Gmail account. I am concerned about receiving both orders, each for 6 plastic bag dispensers, as money has been deducted from my bank account. The first order should have shipped, but I have not received any updates. I just want to ensure I receive what I ordered.

I have been trying to reach you regarding the missing items from my delivery last week. I've waited on hold for extended periods and have sent multiple emails with no response. I placed online order [redacted]08 on July 6, [redacted], for delivery on July 21, [redacted]. Three items were missing. I submitted a missing delivery form twice, called XPO, and sent emails with no resolution. Your delivery company advised to resend the order. I seek what I paid for, a refund, and store credit. I have spent hours dealing with XPO and have had no communication from your end. This situation is unacceptable. Please contact me urgently at [redacted]. Missing items: - [redacted].[redacted].92 ADUM RUG - [redacted].[redacted].83 VINDUM RUG - [redacted].[redacted].95 HEMNES COFFEE TABLE Your prompt attention is appreciated. S.V.

I bought a Songesand Bed frame with 2 storage boxes (Article Number: [redacted].[redacted].19) at your Atlanta Store on July 21, [redacted]. Unfortunately, today while assembling it, we realized we were missing the box containing the slatted bed base (Lonset [redacted].[redacted].32). We received the frame ([redacted].[redacted].62) and the storage box ([redacted].[redacted].42) but not the essential slatted bed base box. We live about 2 hours away and have tried calling the store with long wait times to no avail. Our daughter is coming home this weekend, so we urgently need the missing piece for the bed. Please guide us on how to obtain the missing item that we have already paid for but never received.

I ordered two Billy Bookcases online for home delivery on 7/26. I was informed that the delivery company would provide a 4-hour window for delivery confirmation, which they failed to do. Despite taking time off work, the items were not delivered and I was only notified via email that they had "missed me" and needed to reschedule the delivery. For the past 6 days, I have attempted to contact customer service through Ikea's phone line without success. I can no longer afford to keep waiting for a delivery that may or may not arrive. I am requesting a full refund for my purchase, including the delivery charge since the items were never delivered. Once refunded, I plan to repurchase the bookcases in-store. Thank you. Sincerely, Courtney B. Reference Number: [redacted]4 Order Number: [redacted]82

Order Number: [redacted]80 Product: [redacted].[redacted].36 I have been attempting to reschedule the delivery of my order for over two weeks now. Originally set for Sunday, July 22nd, the delivery arrived without notice, causing inconvenience. Numerous attempts to reschedule were unsuccessful, with conflicting information provided by XPo and Ikea customer service. Each time I call, I am unable to get through and face long hold times. This situation has caused a significant disruption to my daily life, as I am without essential furniture. Living in NYC with a demanding job adds to the complexity of receiving the delivery. I urgently need a resolution to this issue and seek clear communication to address the ongoing problems. Your prompt attention to this matter is greatly appreciated.

I have not found what I need. I attempted to contact customer service five times, enduring 1-3 hours of hold each time. Unfortunately, I was either disconnected, couldn't reach the store, or left on hold excessively without resolution. I made an order (#[redacted]29) over a month ago (June 21) for a bedroom frame and couch return. The items were picked up on June 28, but IKEA has not contacted me for my credit card details for the refund. As I no longer live in Atlanta, GA, visiting the store is not possible. This ongoing issue has been frustrating as a regular IKEA customer. I kindly request immediate processing of my refund for this order. - J. Staben [redacted]

I am unable to locate the assistance I require. I have called customer service five times and held for 1-3 hours each time. Unfortunately, I have been disconnected, unable to reach the store, or left on hold with no resolution. I made an order (#[redacted]29) over a month ago on June 21 for a bedroom frame and couch return. The items were collected on June 28, but I have not received a callback from IKEA to finalize the refund via my credit card. As I now live outside of Atlanta, GA, I cannot go to the store in person. I am a loyal Ikea customer, and resolving this issue promptly is important to me.

On July 24, [redacted], I purchased an EKTORP sectional that came in three boxes. While transporting it home, box #3 was damaged on the freeway and the corner part of the sectional was beyond repair. It was left on the freeway as instructed by the police who helped us get it off the road. We contacted the store to buy replacement parts, but they declined. We are now working on a claim with our American Express insurance. I am looking for a contact with the manufacturer to help verify the information on my claim. I have tried calling multiple times on different days without success. Can someone please reach out to me? Thank you. - M. Hughes

I would like IKEA to authorize leaving my packages at my door without requiring a signature. During my first delivery, two items were not included, so I am hoping to avoid another long wait by giving permission for the packages to be left at my door. I have already spoken to an IKEA representative who mentioned that the third-party delivery company needs to grant this authorization. However, the delivery company stated that IKEA is responsible for providing such approval. After being transferred to the Resolution Center and waiting for 55 minutes only to have the call dropped, I am seeking a resolution promptly. If leaving the packages at my door is not feasible, I would appreciate a refund for these undelivered items. Your assistance in this matter is greatly appreciated. Thank you. The missing items are: - RABALDER Cable organizer Price: $5.99 Color: white Size: 16 ' / 5 m Article Number: [redacted].[redacted].19 - GRÅSIDAN Box, set of 5 Price: $7.99 Color: black Article Number: [redacted].[redacted].42 Name/Address: Heather O. [redacted] Crestwood Drive Knoxville, TN [redacted] Order Number: [redacted]22 Phone: [redacted]

I placed an order on the 17th of last month with an expected delivery date of 7/25, but no one showed up. After reaching out to customer service and T-Force, I was given another delivery date of 7/30, which was also missed. Despite my tracking information showing the item out for delivery since 7/25, T-Force claims they couldn't locate the order on 8/2. They are now asking me to contact IKEA, but IKEA insists it's with T-Force for delivery. This delay is critical as the furniture is for our office renovation. I am requesting a refund for the delivery charge and a new delivery. T-Force mentioned issues with documents and readiness, even though the tracker indicated it was out for delivery. Their lack of information and rudeness is frustrating. Please assist promptly. Order # is [redacted]14.

I placed an order for an Ikea bed several weeks ago, with a delivery window scheduled for last Saturday between 1 and 4pm. Regrettably, the bed did not arrive, and the courier service notified me at 5pm that it would not be delivered that day as planned. This caused significant inconvenience as I had rearranged my day to be home for the delivery and had also arranged for someone to assemble the bed. I rescheduled the delivery for today, 8/3, between 4pm and 6pm. However, upon calling to confirm the delivery, I was informed that the item was once again not available at the warehouse. This means I will have to reschedule the assembly once more, leaving me without a bed for even longer. The lack of coordination and inability to locate the item is highly frustrating, and the customer service has been unhelpful throughout this process. I am seeking reimbursement for this ordeal as it has been a nightmare dealing with these delivery issues.

Subject: Urgent Issue with Ikea Order #[redacted]49 To Whom It May Concern, I placed an order with Ikea on June 28, [redacted], which was scheduled for delivery by July 12, [redacted]. Unfortunately, despite contacting XPO Logistics multiple times, I have not received any clarity on the delivery status. Each time I called, I was given conflicting information about the whereabouts of my items. This lack of transparency from both XPO Logistics and Ikea is unacceptable. I have attached my order confirmation for reference. I request urgent assistance in locating my merchandise and receiving a confirmed delivery date. I expect a prompt resolution to this issue. Should there be any further delays, I will have to seek external assistance. You can reach me at the email address provided or by phone at [redacted]. Sincerely, JL

I am frustrated with the lack of assistance from Ikea regarding my order placed two months ago. Despite numerous attempts to contact them through phone calls, emails, Facebook, and Twitter, I have not received any updates on the missing order or a refund of over $[redacted]. This level of customer service is unacceptable. It seems like I have exhausted all traditional communication methods; maybe I should try carrier pigeon next.

I visited the IKEA store in Paramus last Thursday to purchase a twin-sized bed but found it was sold out. In a rush, I chose another twin-sized bed down the aisle. I mistakenly picked up slats assuming they were for a twin bed, as there was no size information on the label or package. After half assembly, I realized they were for a double bed (or maybe a queen as unclear from the packaging). I would appreciate a call to arrange the return of the slats. One box is nearly untouched and can be easily sealed up, while the other box is already assembled. I am also inquiring if IKEA will cover the shipping cost, as I believe the confusing setup and lack of information on labels led to the wrong purchase.

I didn't have a US credit card, so a friend paid for my recent order with order number "[redacted]98." I'm concerned the delivery company might contact her instead of me. I need to update the contact email to "[redacted]" and the phone number to "[redacted]" for delivery updates. I prefer email contact since I'm currently in China. I'll be at San Francisco International Airport around 12:20pm, so I'd like the delivery after 3pm to be available to receive it. I know the delivery timing is up to the company, but I'd like to provide this information or get the delivery company's contact details. Delivery after 3pm on Aug. 16th is crucial as I need the furniture promptly upon arrival.

I was expecting a delivery today between 9 AM and 1 PM, but it didn't arrive. I tried to contact North American Logistics but was on hold for over an hour without speaking to anyone. The phone was picked up and immediately hung up without a greeting each time. I spent over an hour and a half trying to get help from customer service, mostly listening to hold music. Unfortunately, no one was able to assist me other than saying my issue was with the logistics provider. After requesting to be transferred to the resolutions department, I was kept on hold for another half hour before being disconnected. It seems IKEA has chosen a problematic logistics partner. I was advised to email the resolutions team, but navigating to that section on the website only led me to web forms. I hope this issue can be resolved promptly, and I expect a callback. The service provided has been unsatisfactory, and I hope IKEA can turn this negative experience around.

Hello, I bought the Ikea Hemnes desk in black-brown (Article number: [redacted].[redacted].21) and the Lillhojden swivel chair in white last year using gift cards. Unfortunately, I don't have any proof of purchase. We are in need of a replacement door for the desk due to a crack. With a new baby, we want to fix it before they start moving around. I visited Ikea Columbus, Ohio today seeking help for the replacement door, but they were unable to assist me. We have multiple Ikea pieces and other household items. The customer service experience was disappointing. Additionally, we are interested in a replacement cover for our Ikea office chair. We currently have it in white (Article number: [redacted].[redacted].01) and would like to switch it to black. Any assistance you can provide would be greatly appreciated. Thank you.

I have attempted multiple times to contact customer service, being placed on hold for over an hour or disconnected. I am upset with the lack of assistance received. An item was scheduled for delivery on Saturday between 12-6 but did not arrive. No notification of delays was given, and the individuals I spoke to were unhelpful. After speaking with the delivery company today, my delivery was rescheduled for Wednesday, though now I have been informed it cannot be delivered until the 14th. The couch was expected on Saturday. I am requesting compensation for the inconvenience this has caused. My order number is [redacted]58; however, I am unable to reach anyone by phone.