Hello there! I am SO disappointed with my most recent Ikea experience! I moved from Ger...

GetHuman865397's customer service issue with Ikea from July 2018

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The issue in GetHuman865397's own words
Hello there! I am SO disappointed with my most recent Ikea experience! I moved from Germany (where I never encountered any problems) to Seattle, WA and my order is a TOTAL DISASTER! I ordered the HEMNES day-bed a month before I expected family members to visit for two weeks. *) the daybed came without the mattress *) I had to spent *,* hours on the phone with customer support to get a mattress ordered to my home *) it took more then ** days for the mattress to be delivered *) I started to assemble the bed only to find out that another piece was missing!!!! *) I tried several times to call Ikea only and was kicked out of the line "due to high volume" of calls *) I had to spend over $*** on an air-mattress to accommodate my guests *) I tried to call customer support again today and couldn't get though AGAIN

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Ikea

Customer service issue
Reported by GetHuman865397
Jul 10th, 2018 - 5 years ago
Fixed
Seen by 18 customers so far
Similar issue to 2878 others
0 customers following this
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Timeline

GetHuman865397 started working on this issue
Jul 10th, 2018 2:43pm
GetHuman865397 indicated the issue is not fixed yet.
Jul 10th, 2018 2:43pm

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