Hi. I was on the phone with you guys yesterday... someone couldn’t find my account beca...

GetHuman-eapasq's customer service issue with Hulu from August 2018

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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-eapasq's own words
Hi. I was on the phone with you guys yesterday... someone couldn’t find my account because I forgot what email I signed up with and the card number wasn’t coming up, turned up I pay with amazon pay and I was connect with them... they gave me the subscription number for Hulu. It turns out I made a mistake with the email and it’s missing an “a” so I can’t reset my password. They wouldn’t change my email because the birthday on the account is wrong , not sure why and I couldn’t verify it. I would like this resolved ASAP. I can provide the subscription * as well as amazon pay number and the last * digits of my card. I need to know my log in information since I pay for this account. I would like to change the email my everyday email. If this can’t be resolved I’m canceling my account. Thanks.
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Customer service issue
Reported by GetHuman-eapasq
Aug 12th, 2018 - 7 mons ago
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Seen by 7 customers so far
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GetHuman-eapasq started working on this issue
Aug 12th, 2018 3:42pm