I’ve been a subscriber of Hulu for a few months now under the Hulu Live Beta package. I...
GetHuman-antrandi's customer service issue with Hulu from August 2018
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The issue in GetHuman-antrandi's own words
I’ve been a subscriber of Hulu for a few months now under the Hulu Live Beta package. I find the “my stuff” section frustrating and the overall process of how I have to record specific shows, movies is extremely disconcerting, especially sports which is most important to me. The way you have to first pick a Sport, then a Team. Then I can either “follow them” or add them to “My Stuff”. I don’t know the difference, or if they’ll record half the time. For example, I follow New York Giants and it says “will record all games” yet it didnt record the preseason game this past Thursday, had I known it was on NBC I would have recorded it there. Golf is even worse! I can follow PGA Golf and add it to my stuff but unless the tournament is played on the the PGA channel it won’t record. I’ll have to find the exact tournament and the network which switches coverage often. Myself including many other Hulu subscribers feel this is the number * problem. We wish you would just list all the networks (with a search bar) along with the Date and Time so we can actually go to that Channel on that Day at that Time and record exactly what we want. Also the FF and RWD contorls are a disaster when watching a recording. On my Samsung tablet the only two options are Skip **sec or Back **sec. The bar on bottom is two difficult to get it right when you want it, then when you finally do it will freeze or say “Error playing this video” or my favorite, It just decides to skip a random *-* sec interval. As you know in Sports that can be everything. Honestly, I rarely type complaints or reviews but tonight I got so annoyed and angry that I needed to vent. Trying to watch the PGA Championship after a long day of work was a nightmare. It hurts even more when you’ve been looking forward to it all day and waiting. I even resist checking the results on my phone so I could watch it like it was Live. Anyways, thank you for your time.
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