Every month for the past * years, on the *th day of every month, HULU has been paid the...

GetHuman-toothahe's customer service issue with Hulu from July 2018

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The issue in GetHuman-toothahe's own words
Every month for the past * years, on the *th day of every month, HULU has been paid their monthly fee from Paypal ... except this month, July * **** ... HULU decided that it didn't want me as a customer anymore ... *My subscription was stopped when HULU claimed that PayPal refused to pay them ... I called Paypal, and they said that they had not recievbed any payment request from HULU and there was no decline notice anywhere that would indicate that they were declined payment ... HULU then said that my bank was the cause ... so my bank said that my card wasn't shut off and that they do not decline Paypal payments ... so back to HULU I went and then they said that they wanted my card number and that they would bill me instead of having Paypal... (I prefer paying with Paypal)... and HULU insisted that if I wanted to keep watching, that I had to give them my card number or they would cancel me ... I told them my preferrence was to use Paypal, so they said that Paypal doesn't work and that ..."HULU"... would be more responsible ... and they cancelled me ... so much for the empty words from HULU about valuing their customers ... they throw away a customer and his money instead of looking into a problem within their own company .... LMAO*Nice going HULU... so cutting off your nose to spite your face is the new business strategy these days... LOL ... Meanwhile, I bought something using Paypal a few minutes ago, and it went through without a problem ... contradicting HULU's excuse that there is something wrong with Paypal paying ....

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Hulu

Customer service issue
Reported by GetHuman-toothahe
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 3 customers so far
Similar issue to 2398 others
0 customers following this
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Timeline

GetHuman-toothahe started working on this issue
Jul 5th, 2018 7:18pm
GetHuman-toothahe indicated the issue is not fixed yet.
Jul 5th, 2018 7:21pm

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