Hulu Customer FAQ

To watch Hulu without commercials, you can subscribe to the Hulu No Ads plan. This plan allows you to stream most content ad-free, though some shows and movies may still have ads due to licensing agreements. If you’re already on a different plan, you can upgrade to the No Ads plan in your account settings.

Sometimes, Hulu may log you out unexpectedly. Try signing back into your account with your existing credentials. If you continue to experience issues, it might be helpful to restart your device or check for any app updates that need to be installed.

To resolve duplicate payments, contact Hulu's customer service team to discuss applying one of the payments to your July bill or arranging a refund.

We're sorry to hear you're having trouble with the record function. First, ensure that you are subscribed to a plan that includes the Cloud DVR feature. If you are, try clearing the cache and cookies of your device, as temporary data might cause performance issues. Also, make sure your device's software and the Hulu app are up to date. If the problem persists, try uninstalling and reinstalling the Hulu app. Please remember that shows and ads play back simultaneously when using the Cloud DVR function, and some shows may not be recordable due to streaming rights.

This issue generally happens if Hulu doesn't recognize your current location as your Home network. Hulu's Live TV subscription requires to be occasionally verified at the home location you set during the subscription setup. To solve this issue, you can try to clear your browser or app cache or restart your device. If you recently moved, you would need to update your Home location in the account settings. Remember, you can do this only four times a year. If these don't work, there could be a problem with your IP address, for which you may need to contact your internet service provider.