I am trying to check out with my House of Fraser Store card. I have used it numerous t...

GetHuman5947659's customer service issue with House of Fraser from April 2021

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The issue in GetHuman5947659's own words
I am trying to check out with my House of Fraser Store card. I have used it numerous times recently but today have returned to a problem I had a few months ago where it refuses to recognise the card. In recent past transactions it has come up with the last five digits and allowed me to proceed. Today, after numerous attempts , it did do that but then reverted to ‘add new card’. I have no intention of paying by credit card. There is no indication on my recent payment schedule that any changes have been made. I am wondering if the problem lies with my fluctuating WiFi. Please advise. Thank you

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House of Fraser

Customer service issue
Reported by GetHuman5947659
Apr 11th, 2021 - 4 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 1106 others
0 customers following this

Timeline

GetHuman5947659 started working on this issue
Apr 11th 3:54pm
GetHuman5947659 indicated the issue is not fixed yet.
Apr 11th 9:11pm
GetHuman5947659 indicated the issue is not fixed yet.
Apr 11th 10:06pm
GetHuman5947659 indicated the issue is not fixed yet.
Apr 14th 5:56pm