I placed an order (********) on line,for Coffret Izia Blanc ***ml gift set ,collect in...

GetHuman-mathinth's customer service issue with House of Fraser from January 2019

Help with my House of Fraser issue
The issue in GetHuman-mathinth's own words
I placed an order (********) on line,for Coffret Izia Blanc ***ml gift set ,collect in Oxford street HOF ,on **.**.****.I only got confirmation e-mail.No news since.What can I do? No phone number for on line customer service.
GetHuman-mathinth did not yet indicate what House of Fraser should do to make this right.
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How GetHuman-mathinth fixed the problem
Thank you very much for your help.I checked HOF online customer care telephone numbers, there are *,one starts with **** the other ****,both didn't work.I sent e-mails again and again,only automatically reply,so stressful to know HOF didn't care their customes,they took your money from your accounts already.This is the good example and I will never ever shop online again especially HOF.
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House of Fraser

Customer service issue
Reported by GetHuman-mathinth
Jan 3rd, 2019 - 4 mons ago
I have an issue with House of Fraser too
Fixed
Seen by 5 customers so far
Similar issue to 181 others
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Timeline
GetHuman-mathinth started working on this issue
Jan 3rd 4:18pm
GetHuman-mathinth shared this issue with friends on Facebook
Jan 3rd 4:23pm
GetHuman-mathinth confirmed the issue is fixed. Hooray!
Jan 5th 3:19pm