I can not login to my hotmail account I forgot my password for and the back up email is...

GetHuman-tleayma's customer service issue with Hotmail from October 2018

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The issue in GetHuman-tleayma's own words
I can not login to my hotmail account I forgot my password for and the back up email is a friends e mail that has long been deceased, I just need my password to be reset so I can login for important emails for a court case. My security questions are old and some forgotten because that’s an e mail I’ve had and used since middle school almost ** years ago. So I need to reset it all there are sensitive documents I need extremely important.
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Customer service issue
Reported by GetHuman-tleayma
Oct 17th, 2018 - a mon ago
I have an issue with Hotmail too
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Seen by 4 customers so far
Similar issue to 1560 others
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Timeline
GetHuman-tleayma started working on this issue
Oct 17th 3:52pm