I need either to be told what my old password is so my hotmail can be opened, or if that isn't known a new password!

GetHuman1089847's customer service issue with Hotmail from September 2018

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Help with my Hotmail issue
GetHuman1089847's next move: find and follow the right step-by-step guide.
Hotmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1089847 will need to dig through the advice provided by Hotmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1089847 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Hotmail has better answers for you: Hotmail Help Center
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The issue in GetHuman1089847's own words
Access my emails which are EXTREMELY important to me! ... Last Fri. a computer co. replaced my hard drive since the other one wasn't working. Terrible situation, I'm now a complete stranger online. Can't access any of my key accounts, including Hotmal! Haven't had to enter my Hotmail password in over ** years, forgot it! Also don't know what the security is that is wanted? I have very important emails I MUST access! Need my password, have it, or supply me with a new one? HAVE TO get this done, very depressing.
Just have to have a password to sign in with!
Well over ** years have had my hotmail account!
I've been trying things all day since last Fri., * days ago!! Have gotten nowhere with Hotmail. A number of phone calls, most were to bad sources, but the few that were ok I got no help whatsoever. I've spent most of my time online. Trying things, sending a lot of messages, no feedback whatsoever. :( I desperately need to reconnect with MY Hotmail account, have access to all the important emails I get there! Been using Hotmail for years and years! First time I've had to post my password since the very beginning of time with Hotmail! Obviously didn't remember, why I've been asking if I could either receive my old password if it's known by Hotmail, or if possible send me a new one from Hotmail! Getting nowhere???????
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Customer service issue
Reported by GetHuman1089847
Sep 5th, 2018 - 5 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 1120 others
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GetHuman1089847 started working on this issue
Sep 5th, 2018 4:19pm
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Sep 5th, 2018 10:48pm