for some reason my Hotmail password which I need to access my computer has changed so I...

GetHuman-hamishcb's customer service issue with Hotmail from August 2018

Help with my Hotmail issue
The issue in GetHuman-hamishcb's own words
for some reason my Hotmail password which I need to access my computer has changed so I'm unable to access my computer. when trying to change the password my recovery options are no longer valid. although my password is a Hotmail one I haven't used it for emailing for years so when answering the verification questions about previous passwords I have no idea what they were. it asks what my most recent emails were and I don't have any. another option is for the recovery code to be sent to the mobile phone number listed but it's my old number.*so could you please tell me how I can possibly go about changing my password to gain access to my computer?
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Customer service issue
Reported by GetHuman-hamishcb
Aug 22nd, 2018 - a mon ago
I have an issue with Hotmail too
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Seen by 9 customers so far
Similar issue to 960 others
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GetHuman-hamishcb started working on this issue
Aug 22nd 7:21am
GetHuman-hamishcb indicated the issue is not fixed yet.
Aug 22nd 9:17am
GetHuman-hamishcb indicated the issue is not fixed yet.
Aug 22nd 9:19am
GetHuman-hamishcb indicated the issue is not fixed yet.
Aug 24th 4:07am
GetHuman-hamishcb indicated the issue is not fixed yet.
Aug 24th 4:09am