Hi,*After booking my hotel I got an email with the following message:*"There is no fron...

GetHuman-oriolram's customer service issue with Hotels.com from October 2018

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The issue in GetHuman-oriolram's own words
Hi,*After booking my hotel I got an email with the following message:*"There is no front desk at this property. There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property at least ** hours before arrival using the information on the booking confirmation.*Guests will receive an email with special check-in instructions prior to their arrival. For more details, please contact the property using the information on the reservation confirmation received after booking."**My flight lands in LA at **:**, so I will arrive late to the Hotel. How can I check in?**Thank you.
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Hotels.com

Customer service issue
Reported by GetHuman-oriolram
Oct 17th, 2018 - a mon ago
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GetHuman-oriolram started working on this issue
Oct 17th 5:34pm