i booked a room in easy hotel Zaandam for * adults and * children upon arrival i got to...

GetHuman1034932's customer service issue with Hotels.com from August 2018

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The issue in GetHuman1034932's own words
i booked a room in easy hotel Zaandam for * adults and * children upon arrival i got told one of the children cant stay due to age restrictions i clearly stated on the booking that my children where ** & ** now i have * members of my family with no where to stay tonight because i have no money to go towards another room because i had already payed for the other room where we were suppose to be staying now the hotel has told us they have got a room for the rest of our stay for * other people and it costs *** Euro now i need your company to find a way to resolve this issue before *pm tonight because the hotel room is going at * pm if we do not claim it
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Hotels.com

Customer service issue
Reported by GetHuman1034932
Aug 25th, 2018 - 4 mons ago
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Timeline
GetHuman1034932 started working on this issue
Aug 25th 1:08pm