Itinerary Number: ************* *Message: I tried to book hotel for * adults and a chi...

GetHuman967310's customer service issue with Hotels.com from August 2018

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The issue in GetHuman967310's own words
Itinerary Number: ************* *Message: I tried to book hotel for * adults and a child with autism, they would not give me a room with just * double beds the little one has to sleep on the floor in a bundle position due to his disability, so when I went online the day I arrived at the hotel with * double beds where $**.** a night, but they charged me for two nights $***.**, so for an extra twin bed it was additional $***.** really extra beds are usually $**.** the room was no bigger than any other. I feel I was way overcharged and would like a refund. I have used you A LOT and never had this problem I am a long time customer and spent thousands with you.
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Hotels.com

Customer service issue
Reported by GetHuman967310
Aug 8th, 2018 - 8 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman967310 started working on this issue
Aug 8th, 2018 6:00pm