I need to request my room to have a private balcony I’ve already payed for my room

GetHuman634023's customer service issue with Hotels.com from April 2018

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The issue in GetHuman634023's own words
The problem: I need to request my room to have a private balcony I’ve already payed for my room
GetHuman634023 did not yet indicate what Hotels.com should do to make this right.
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Hotels.com

Customer service issue
Reported by GetHuman634023
Apr 27th, 2018 - 5 mons ago
I have an issue with Hotels.com too
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Seen by 2 customers so far
Similar issue to 345 others
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Timeline
GetHuman634023 started working on this issue
Apr 27th 1:16pm