Hello Hawaiian Airlines, there was an involuntary change made to my boyfriend and my reservations from OGG to NYC. We originally booked our flights through Chase Rewards but I was on the phone with them for a very long time. Because this change in flight times will interfere with our other plans, we called Chase to see if we can get it changed. The specialist there, Heidi, told me that we should be able to change our flight to the one flying from Kona to NYC on the same day at **:**pm (HA***, HA**) and there will be no change fees or charges as per Hawaiian Airlines policy due to the involuntary change that was made. They told me to call you guys because she cannot change it from the Chase side. I've been waiting * hours to speak to someone from Hawaiian Airlines on the phone and couldn't get anyone. My boyfriend Jeffrey Calvo's confirmation code is SFWVMH. Please assist. It is so hard to get in contact with someone to help us. Thank you.
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